Desktop Engineer

South Western Ambulance Service NHS Foundation Trust; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare organization in Exeter is seeking a Desktop Support professional to provide 2nd line support and ensure efficient IT systems to enhance patient care. This role requires on-site presence five days a week, with responsibilities including acting as an escalation point for service desk issues and supporting specific IT projects. Benefits include a competitive NHS salary, generous holiday entitlements, and opportunities for career progression.

Benefits

Competitive NHS salary

Standard working week of 37.5 hours

27 days holiday per year

Pay enhancements for out of hours and overtime

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Cycle-to-work scheme

Access to a wide range of discounts

Responsibilities

• Provide efficient 2nd line Desktop support to users.
• Act as an escalation point for 1st line Service Desk.
• Ensure effective support of IT systems within the Trust.

Job description

Reporting to the Desktop Support Manager, you will be responsible for the efficient and effective support of IT systems and services throughout the Trust, to support first class patient care.

As part of the Desktop team you will be supplying 2nd line Desktop support to our users. You will be an escalation point for 1st line Service Desk and work with technical specialists at 3rd line, projects and within our Supplier base. You will be responsible for the effective and efficient support of IT systems within the Trust to support first class patient care.

As this role is required to support a specific project, the successful candidate will be required to be on site five days per week. Hybrid or remote working is not available for this position. The successful candidate can be based at either Trust HQ in Exeter or Bristol St James and will be required to travel regularly between both sites to provide effective project support.

Please note this vacancy is indicative pending job evaluation

For further details and for the main duties of this role, please see the attached job description where this is outlined.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

• Competitive NHS salary
• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Generous Pension Scheme
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

For further details / informal visits contact: Name: Jan Wilden Job title: Head of IT Service Delivery Email address: [e-mail] Telephone number: 07796 813166