Desktop Engineer

Adecco; England; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading consultancy is seeking a Desktop Engineer in Barrow-in-Furness, UK. This position involves providing 2nd line support, troubleshooting hardware and software issues, and requires SC clearance. The ideal candidate should have extensive knowledge of Windows OS and experience with IT service models. This role is on-site five days a week and offers a competitive salary between £27,000 and £31,000 annually.

Qualifications

• Strong knowledge of Microsoft Windows OS including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools such as ServiceNow.

Responsibilities

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.

Skills

Microsoft Windows OS (Windows 10 & 7)

Microsoft Office

SCCM and Active Directory

IT service models

Network technologies (LAN/WAN/vLAN)

Computer peripherals (printers, scanners)

Job description

Overview

Desktop Engineer

A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 27-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-inFurness.

Your role

• Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
• Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
• Carry out NSR (Non-Standard Request) tasks within agreed timelines.
• Collaborate with Level 3 teams to escalate and resolve major technical issues.
• Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
• Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We\'ll work with you to accommodate any accessibility or personal needs.

Your skills and experience

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings.
• Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory.
• Familiarity with IT service models and ITSM tools (e.g., ServiceNow).
• Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity.
• Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners.
• Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.

Your security clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.