Desktop Adjuster

IPS Group Limited; West Midlands; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A claims management firm is seeking an experienced Desktop Claims Adjuster for a remote/hybrid position in the UK. You will manage end-to-end property claims, ensuring customer satisfaction while maintaining accuracy in claims assessment. Ideal candidates should possess a solid understanding of personal lines property insurance and experience in handling claims from first notification through to settlement. This technical role demands attention to detail and effective communication with customers and third parties.

Qualifications

• Solid understanding of personal lines property insurance, including home and landlord policies.
• Experience managing a portfolio of claims from FNOL through to settlement.
• Knowledge of property repairs, reinstatement processes and supplier management.

Responsibilities

• Handling personal lines property claims from first notification through to settlement.
• Assessing policy coverage, exclusions and endorsements in line with policy wordings.
• Managing customer expectations and handling escalations or complaints.

Skills

Understanding of personal lines property insurance

Experience handling claims from FNOL to settlement

Strong IT skills

Ability to prioritise in a fast-paced environment

Education

Cert CII or Cert CILA

Tools

Claims management systems

Job description

Property Desktop Adjuster

Remote / Hybrid

Salary: £28,რას – £35,000

IPS are recruiting for an experienced Desktop Claims Adjuster to join a busy property claims team handling end to end Commercial or Domestic property claims mela. You’ll manage a portfolio of property claims from FNOL through to settlement, with responsibility for coverage assessment, liability, quantum and customer communication throughout the lifecycle of the claim. This is a technical role within a regulated environment, requiring sound judgement and attention to detail.

Key responsibilities

• Handling personal lines property claims from first notification through to settlement
• Assessing policy coverage, exclusions and endorsements in line with policy wordings
• Investigating claims circumstances and validating liability and quantum
• Liaising with loss adjusters, surveyors, contractors and other third parties
• Managing customer expectations and handling escalations or complaints where required
• Identifying potential fraud indicators and escalating appropriately
• Ensuring accurate file management, reserving and audit‑ready documentation
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• Working in line with FCA regulations, TCF principles and internal procedures
• Contributing to process improvements and best practice within the claims function

Technical knowledge and experience required

• Solid understanding of personal lines property insurance, including home and landlord policies
• Experience handling claims from FNOL through to settlement
• Knowledge of property repairs, reinstatement processes and supplier management
• Understanding of FCA regulation, conduct risk and compliance requirements
• Experience working with claims management systems and strong IT skills
• Ability to prioritise and manage a caseload in a fast‑paced environment

Cert CII or Cert CILA is preferred but not essential.

This role suits someone who is technically capable, customer‑focused and looking to build on their experience黑平台 in a structured but supportive claims environment.

If you would like more information or to discuss the role, Get in Touch!