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Deskside Technician

Stefanini EMEA

Peterborough

On-site

GBP 40,000 - 50,000

Full time

Yesterday

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Job summary

A leading global tech consulting company is seeking an experienced IT support professional in Peterborough. You will provide top-notch customer service and assist with technical issues in a fast-paced environment. This role requires at least 5 years of onsite support experience and advanced skills in Microsoft Office 365. We offer a competitive salary, benefits, and opportunities for personal and professional growth in a multicultural team. Apply today to not miss this chance!

Benefits

Competitive salary and benefits package

Private health scheme

Extra vacation days

Training programs

Qualifications

Able to solve simple hardware issues.
Team player with stability under stress.
Relationship-builder at ease with people.

Responsibilities

Provide customer support and hands-on assistance.
Coordinate with vendors for hardware/software issues.
Document changes to inventory and configuration.

Skills

ITIL V3 Foundation Certification

Advanced MS Office 365 skills

Basic Networking skills

Scripting coding skill

iOS Android advanced user

Customer oriented

Analytical Thinking

Good interpersonal and communication skills

Education

Microsoft Operating System / Office Certification

5 years experience in onsite support

Job Description

Working in a fast paced constantly evolving environment you will be responsible for providing a high level of customer service and hands‑on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service.

Responsibilities

Provide support that consistently meets or exceeds Customer expectations;
Determine and recommend which products or services best fit the customers needs;
Identify analyze and repair product failures. Order and replace parts as needed;
Support and maintain user account information including rights security and systems groups;
Receive and resolve issues from Tiers 12 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite – in cooperation with the resolver group who transferred the issue if necessary;
Provide troubleshooting and problem resolution support for all network devices;
Coordinate with third‑party vendors to resolve hardware and software problems as required;
Receive and resolve hardware or software related issues from Tiers 12 and 3 when break‑fix is necessary to solve an issue at location/onsite;
Interface with hardware and software vendors for planning and problem resolution;
Interface with manufacturers and third‑party vendors for technical assistance;
Execute the installation of PCs peripherals and LAN‑based equipment;
Assist with setting up security file access and other administrative procedures associated with moves;
Move workstations peripherals and telecommunications equipment as required;
Document changes to inventory use and configuration.

Qualifications

ITIL V3 Foundation Certification (recommended);
Microsoft Operating System / Office Certification(s) will be an asset;
Advanced MS Office 365 skills;
Scripting coding skill will be considered an advantage;
Able to solve simple hardware issues;
iOS Android advanced user;
Basic Networking skills;
Knowledge of Active Directory permissions;
At least 5 years experience in onsite support;
Team Player and Analytical Thinking;
Open and positive personality and Stability / Stress tolerance;
Customer oriented (Service awareness);
Good interpersonal and communication skills;
Able to adapt in a fast evolving technology environment and ability to learn;
Able to assume day to day responsibilities generating specific deliverables;
Relationship‑builder at ease with people and capable of quickly building trust.

What we offer

Competitive salary and benefits package including monthly absence free bonus;
Private health scheme including Private Medical Dental Optical and Holiday Travel
Insurance that are applied according to company policy;
Extra vacation days;
Opportunities to learn and develop: training programs;
Personalized career path within the organization;
Exposure to an international environment as part of a multicultural team spread across Europe.

Whats next

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here we like to say that technology is not the end but the means: what really matters are the people who drive it all.

Our mindset is AI First meaning we invest in cutting‑edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

Key Skills