Deskside IT Support Engineer (End-User Tech)

MUFG Pension & Market Services; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial service provider is seeking a Deskside Support Engineer to support colleagues in Leeds. You will manage hardware and software issues while collaborating with IT support teams to ensure efficient service delivery. Candidates should have at least 2 years of deskside support experience, strong communication skills, and knowledge of ITIL processes. This role offers opportunities to learn within a dynamic team and comes with a range of benefits, including health insurance and additional annual leave.

Benefits

26 days annual leave

Health and lifestyle rewards

Employee recognition programme

Company Pension Scheme

Medical insurance

Life Assurance

Paid Leave options

Qualifications

• Demonstrable knowledge of build systems on SCCM and Intune mobile device management.
• Exceptional verbal and written communication skills.
• Minimum of 2 years’ deskside support experience.

Responsibilities

• Manage support tickets in the ITSM tool effectively.
• Contribute to technical documentation in the knowledge management database.
• Drive service improvements by documenting processes.

Skills

Knowledge of build systems on SCCM

Customer service skills

Verbal and written communication

Multi-tasking ability

Logical thinking and troubleshooting

2 years of deskside support experience

Job description

A global financial service provider is seeking a Deskside Support Engineer to support colleagues in Leeds. You will manage hardware and software issues while collaborating with IT support teams to ensure efficient service delivery. Candidates should have at least 2 years of deskside support experience, strong communication skills, and knowledge of ITIL processes. This role offers opportunities to learn within a dynamic team and comes with a range of benefits, including health insurance and additional annual leave.