Desk Based Motor Engineer

Solus Accident Repair Centres Company; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading vehicle repair company in the United Kingdom seeks a knowledgeable Motor Engineer to enhance their customer service excellence. The role involves overseeing motor inspections, authorizing repairs using state-of-the-art technology, and continuous improvement in collaboration with the repair network. Desirable candidates will have strong communication skills, motor claims knowledge, and attention to detail. Benefits include a competitive salary, performance bonuses, and comprehensive support policies.

Benefits

Competitive salary

Bonus opportunity

Company pension scheme

33 days’ holiday

Employee discounts on Aviva products

Share in Aviva's success

Wellbeing tools like 24/7 GP access

Qualifications

• Experience with motor claims and understanding of insurance principles.
• Positive and self-confident approach when dealing with customers.
• Ability to take ownership and meet deadlines.

Responsibilities

• Deal with all aspects of motor inspections.
• Monitor performance of approved repairers and Solus sites.
• Authorize repairs in a timely manner.

Skills

Motor Claims knowledge

Good working knowledge of damage estimating systems

Communication skills

Attention to detail

Ability to work under pressure

Education

Member of IMI / IRTE / ATA / VDA

Tools

Audatex

Job description

Overview

Are you an experienced and knowledgeable Motor Engineer who would like to contribute to the Solus Aviva family?

Responsibilities

The role: Solus Aviva Motor Engineers preserve consistency and the very best customer service across our market leading business and our strategic partners. Our world class insurance business requires a knowledgeable and skilled engineer to take our claims to the next level of customer service and customer expectations.

Solus Aviva Motor Engineers deal with all aspects of both Insured and Third‑party motor inspections, using state of the art technology to receive and audit estimates prior to authorising repairs to our Approved Repairer Network as well as Customer Nominated Repairers in a timely and cost effective manner.

You will be in constant contact with our Solus sites as well as our approved repairers monitoring the performance, recognising potential areas of improvement and relationship building.

Qualifications

Desirable qualifications and experience:

• Member of either IMI / IRTE / ATA / VDA or be working towards (or willing to do so).
• Motor Claims knowledge including a basic understanding of insurance principles.
• Good working knowledge of computerised damage estimating systems, including Audatex.
• Good spoken and written communication skills.
• Accuracy and attention to detail.
• Positive and self‑confident approach when dealing with our customers.
• Empathy, tact, assertiveness and diplomacy when talking to customers.
• Ability to work well under pressure, meet deadlines and where required be able to use own initiative.
• PC literate with good administrative skills.
• Ability to take on increased ownership and responsibility when necessary.

Who are Solus?

Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award‑winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair.

Why Join Solus?

We have so much to offer when it comes to being a Solus colleague:

• Competitive salary based on location, skills, experience and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 days.
• Save money with up to 40% discount on Aviva products and other retailer discounts.
• Share in Aviva’s success through the Aviva Save As You Earn scheme.
• Supportive policies including parental and carer’s leave.
• Wellbeing focus with tools like Group Income Protection and 24/7 GP access.

At Solus, we value inclusivity and welcome all applicants. If you’re excited but don’t tick every box, we encourage you to apply—your unique skills might be just what we need.

We guarantee an interview for disabled applicants meeting the minimum criteria—just email us after applying to let us know.

Ready to join us? Apply online today, and our team will be in touch within 14 days.