Designate Deputy Store Manager - Kew, Brooklands, Kingston & Colliers Wood

Marks and Spencer; Royal Borough of Kingston upon Thames; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading UK food retailer is seeking a Deputy Store Manager for their store in Kingston upon Thames. In this fast-paced role, you will lead daily operations, ensuring exceptional service and standards. You will support the Store Manager in achieving sales and operational targets while coaching and developing your team. The ideal candidate will have proven leadership experience in food retail, be calm under pressure, and possess strong organisational skills. This position offers a range of benefits, including a colleague discount and well-being support.

Benefits

20% colleague discount

Competitive holiday allowance

Discretionary bonus schemes

Strong pension and life assurance

Tailored induction and training

Market-leading family policies

24/7 wellbeing support

One paid volunteer day annually

Qualifications

• Proven experience in food retail or operations.
• Confident in making on-the-spot decisions.
• Ability to drive operational excellence and improve service.

Responsibilities

• Lead daily trading across all Foods areas.
• Support the Store Manager in delivering targets.
• Coach Team Managers to deliver five-star service.
• Drive operational excellence and improve availability.

Skills

People leadership

Organisational skills

Customer service

Coaching

Data literacy

Calm under pressure

Job description

Summary

As a Deputy Store Manager in Food, you'll help lead one of the most fast-moving, customer focused parts of our business. You'll drive daily operations across service, availability, safety and standards, making sure our customers can always find what they need and always want to come back.

All the details

You'll support the Store Manager to deliver the retail plan and will step up to lead the full operation when required. It's about energy, organisation, and building teams that care as much about quality and service as you do.

Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.

What you'll do

• Lead daily trading across all Foods areas, ensuring great service, strong availability and exceptional standards.
• Support the Store Manager in delivering sales, profit and operational targets across the store.
• Step up to run the full operation driving clarity, pace and performance.
• Coach and develop Team Managers and colleagues to deliver five-star service and efficient processes.
• Drive operational excellence - from waste reduction and stock integrity to safe, legal trading.
• Use data and insight to make confident, fast decisions that improve availability, sales and customer satisfaction.
• Champion new ways of working to make every process smoother and every shift more efficient.
• Create a culture of teamwork, accountability and pride in what we do.

Who you are

• A proven people leader with experience in food retail or operations.
• Organised, proactive and calm under pressure.
• Confident making on-the-spot decisions that improve results and customer experience.
• Focused on service, safety and standards, always leading by example.
• Skilled at coaching others and driving consistent performance across teams.
• Digitally confident and data‑literate, able to use insight to drive better decisions.
• Positive, adaptable and ready to step up when it counts.

Working at M&S means being part of something bigger – helping to deliver quality, value and service to millions of customers every day. We're inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Benefits

• 20% colleague discount on all M&S products and many third‑party brands for you and someone in your household, available once you've completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market‑leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone's welcome:

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead the pace. Drive the performance. Shape the future of M&S Food.

Take Your Marks and apply today