Deputy Store Manager Designate - Croydon

Pets at Home Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care retailer in the Greater London area is seeking a Deputy Store Manager Designate. This role involves overseeing day-to-day operations, driving sales performance, and leading a team to deliver exceptional customer experiences. Candidates should have at least 1 year of management experience in retail and possess excellent communication and leadership skills. Benefits include annual bonuses, generous paid leave, and discounts on pet care products.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 after 2 years

Birthday off

Life assurance worth 4× annual salary

4% company pension contribution

Colleague discounts on products

Qualifications

• At least 1 year of management experience in a retail environment.
• Passionate about retail and delivering exceptional results.
• Flexible to work a 7-day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills to engage and inspire your team.
• Commitment to 6 months of training covering customer service, health and safety, and pet care.

Responsibilities

• Inspiring and leading your team to create a customer-focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations including recruitment and stock management.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example to contribute to the store's success.

Skills

Management experience in retail

Passion for retail

Excellent communication skills

Leadership skills

Flexibility to work shifts

Job description

As a Deputy Store Manager Designate, as the Deputy Store Manager, you'll work closely with several Store Manager in the local area to oversee the store's day-to-day operations and ensure the best possible experience for our customers and their pets.

Key responsibilities

• Inspiring and leading your team to create a fun, engaging, and customer‑focused environment.
• Driving sales performance and achieving key KPIs.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and contributing to the store's overall success.

We'll provide comprehensive training and development opportunities to ensure you have the skills and knowledge to deliver exceptional service and care to our customers and their pets.

Qualifications and skills

• Have at least 1 year of management experience in a retail environment.
• Are passionate about retail and delivering exceptional results.
• Are flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Have excellent communication and leadership skills to engage and inspire your team.
• Are ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

We're Pets at Home – if you're someone who loves pets, you might already know about our range of Pet Care Centres, Pets Grooming salons, and Vets for Pets practices around the UK. Our Pet Care Centres are community‑focused pet care stores – where local people work with local pet owners and help local pets.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4× your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.