Deputy Store Manager

Rainbows Hospice for Children and Young People; Shepshed; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused charity is seeking a motivated Deputy Store Manager for its new Furniture, Fashion & Donation Store in Shepshed. The role involves maximizing store performance, supervising a diverse team, and ensuring excellent customer service. Candidates should have retail management experience, budget management skills, and the ability to motivate others. Join us in making a real difference in the community while enjoying benefits like 27 days holiday and a contributory pension scheme.

Benefits

Eligibility to join blue light card discount scheme

Healthcare Cashback plan

Life Assurance

27 days holiday plus bank holiday allowance

Contributory pension scheme

Access to employee assistance programme

Qualifications

• Experience in a retail management environment.
• Excellent customer service skills with the ability to implement agreed standards of service.
• Ability to manage a diverse team with varying skill sets.

Responsibilities

• Maximise income, profits and overall store performance.
• Help plan and deliver in‑store and seasonal promotions.
• Supervise assistant managers and volunteers.

Skills

Retail management experience

Excellent customer service

Team management skills

Budget management

Job description

Overview

As Deputy Store Manager, you’ll support the Store Manager in delivering a high‑quality retail experience that reflects the values of Rainbows Children’s Hospice. You’ll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming. This is an exciting opportunity to help lead our new Furniture, Fashion & Donation Store in Shepshed, working closely with a passionate team and making a real difference in your community.

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children and young people living with life‑limiting conditions and terminal illnesses, as well as approximately 3,000 people, including families, siblings and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.

Key Responsibilities

• Maximise income, profits and overall store performance.
• Help plan and deliver in‑store and seasonal promotions.
• Assist in maintaining fresh, saleable stock and encourage public donations.
• Promote Gift Aid to eligible donors.
• Manage stock turnover and support regional furniture sourcing.
• Ensure efficient van routes for collections and deliveries.
• Supervise assistant managers and volunteers.
• Work with the e‑commerce team to boost online sales via platforms such as eBay and Depop.

Further responsibilities can be found by downloading the Job Description.

Qualifications

• Experience in a retail management environment.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• Ability to manage a diverse team with varying skill sets.
• Experience in recruiting, training and motivating volunteers.
• Confidence in working towards financial targets and managing budgets.

Desirable Requirements

• Previous experience of assistant management of a store or department within a furniture and/or fashion environment.
• Previous experience of working with or managing van drivers.
• Further requirements can be found by downloading the Person Specification.

Benefits

• Eligibility to join the blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday, plus bank holiday allowance; expectation to work bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, all staff away days, guest visitors.

As part of our growth, we’re excited to be opening our first Rainbows' Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now looking for a motivated and capable Deputy Store Manager to help lead this new venture alongside the Store Manager.