Deputy Store Manager

Lidl Limited; Metropolitan Borough of Solihull; On-site; GBP 36,000 - 45,000; Full time

Job summary

A leading supermarket chain in the United Kingdom is looking for a proactive individual for a management role. You will lead the store team, ensuring excellent customer service and effective store operations. Key responsibilities include managing team dynamics, monitoring KPIs, and ensuring compliance with health and safety standards. Ideal candidates will have leadership experience in a fast-paced environment, strong communication skills, and a commitment to customer satisfaction. This role offers competitive pay and a range of benefits.

Benefits

30-35 days holiday (pro rata)

10% in-store discount

Pension scheme

Ongoing training

Enhanced family leave

Qualifications

• Experience leading and developing a team in a challenging, fast-paced environment.
• Excellent communication skills to assist colleagues and customers.
• Strong time management, delegation, and problem-solving abilities.
• Confidence to support your team through every shift.
• Pride in delivering unmatched customer service.
• Ability to monitor and improve KPIs.

Responsibilities

• Set an exemplary standard for the store team and customers.
• Manage the store independently in the Store Manager's absence.
• Motivate and support your team in line with Company Values.
• Check and manage deliveries, till area, and monitor KPIs.
• Provide excellent customer service and address queries.
• Comply with Health and Safety laws and guidelines.

Skills

Team leadership and development

Excellent communication

Time management

Problem-solving

Customer service

KPI monitoring and management

Job description

£36,000 - £44,500 per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and trusted leaders.

What you’ll do

• Set a spectacular example for the Store Team and your customers
• Independently manage the store in the absence of the Store Manager
• Motivate and support your team, learning from our Company Values
• Diligently check and work deliveries, managing the till area and monitoring KPIs
• Be a friendly face for every customer, offering excellent service and helping with all customer queries
• Competently comply with Health and Safety laws, standards and guidelines

What you’ll need

• Experience leading and developing a team in a challenging, fast‑paced environment
• Excellent communication skills to help your colleagues and customers in a friendly and open way
• A knack for time management, delegation and problem‑solving
• The confidence to support your team through every shift
• A pride in providing unmatched customer service for everyone who shops with us
• The ability to monitor, manage and improve KPIs

What you’ll receive

• 30-35 days holiday (pro rata)
• 10% in‑store discount
• Pension scheme
• Ongoing training
• Enhanced family leave

Plus, more of the perks you deserve

We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment.

If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.

Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.