Deputy Store Director

Gravity Recruit; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A retailer is seeking a Deputy Store Director for their new store in White City, London. The ideal candidate will support the Store Director in driving sales and operational excellence while leading a high-performing team. Responsibilities include ensuring exceptional customer experiences, collaborating with teams, and monitoring performance metrics. This role requires strong leadership and a commitment to brand values. If you are passionate about retail and team development, this position offers a chance to excel.

Qualifications

• Experience in retail management, leading teams effectively.
• Proven ability to meet sales and service targets.
• Strong communication and interpersonal skills.

Responsibilities

• Support Store Director in achieving strategic business goals.
• Lead and develop your team to excel in performance.
• Monitor performance metrics and enhance customer journey.

Skills

Leadership

Team development

Customer service

Operational excellence

Strategic goal delivery

Job description

Overview

Deputy Store Director - White City

Our client is looking for a strong retailer to join their new store team in London, White City.

As Deputy Store Director, you'll act as the trusted number two in the store, working closely with the Store Director and the entire store team to drive overall business performance and ensure seamless day-to-day operations.

Responsibilities

• Support the Store Director in delivering on strategic goals across sales, service, and operational excellence
• Lead and develop high-performing teams, ensuring alignment with the brand values and service standards
• Collaborate with both the Customer Experience and Operations teams to create an engaging and efficient store environment
• Monitor performance metrics, identify opportunities for improvement, and implement initiatives that enhance the end-to-end customer journey

Customer Experience

• Spend 50-80% of your time on the sales floor, actively leading and inspiring the team to deliver memorable and immersive client experiences.
• Role-model the attitude, setting the standard for exceptional service, professionalism, and positivity.
• Provide hands-on support in challenging client situations, ensuring issues are resolved quickly and client satisfaction is maintained.