Deputy Restaurant Manager

British Garden Centres; Gilberdyke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading garden centre chain in Gilberdyke is seeking an experienced Deputy Restaurant Manager to oversee operations and ensure high standards of customer service. You will manage staff schedules, handle escalated customer queries, and promote a positive dining environment. The ideal candidate has hospitality experience, strong leadership skills, and is willing to work flexible hours including weekends. A competitive salary and benefits package including discounts is offered.

Benefits

50% meal discount at any BGC restaurant

20% discount at any BGC store

Discount rates available for Woodthorpe Leisure Park

Qualifications

• Proven background in restaurant, café, or food service management.
• Ability to motivate, coach, and develop a team.
• Strong understanding of food safety and compliance.
• Demonstrated commitment to excellent guest experiences.
• Clear and confident communication skills.
• Capable of handling issues calmly and effectively.
• Willingness to work weekends and peak trading periods.

Responsibilities

• Organising team schedules and managing staff issues.
• Evaluating employee performance and providing training.
• Managing department-specific initiatives within scope and budget.
• Filling in for absent employees as needed.
• Ensuring employees follow health and safety regulations.
• Maintaining high standard of customer service.
• Ensuring compliance with health and safety laws.

Skills

Hospitality experience

Leadership skills

Operational knowledge

Customer focus

Communication skills

Problem-solving ability

Flexibility

Tools

Excel

Word

Social media

Job description

Job Details

Job Categories: Restaurant

Job Location: Gilberdyke Garden Centre, Scalby Lane, Gilberdyke, Brough HU15 2UJ, UK

Full Time Hours per Week – Fully Flexible – Including Weekends

We are looking for an experienced Deputy Restaurant Manager who has a passion for creating excellent food as well as good organisational skills. You will have proven capabilities for running a successful restaurant/kitchen and promoting excellent customer service.

You must be enthusiastic and wish to pro‑actively develop the business. This is a hands‑on role where teamwork and communication are vital.

The main function of the Deputy Restaurant Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances. In addition, you will perform the duties and responsibilities for the Restaurant Manager in their absence.

What We Offer

Candidate needs to have experience as a Deputy Manager.

No evening work, split shifts or unsociable hours, year‑round business.

Security of working in a well‑established expanding family business & the associated benefits.

Rate Of Pay Negotiable, Dependent Upon Skills And Experience.

50% meal discount at any BGC restaurant & 20% discount at any BGC store, additionally discount rates available for Woodthorpe Leisure Park.

Essential Criteria

• Hospitality experience: Proven background in restaurant, café, or food service management.
• Leadership skills: Ability to motivate, coach, and develop a team to deliver consistent standards.
• Operational knowledge: Strong understanding of food safety, compliance, and daily restaurant operations.
• Customer focus: Demonstrated commitment to delivering excellent guest experiences.
• Communication skills: Clear, confident communicator with both team members and guests.
• Problem‑solving ability: Capable of handling issues calmly and effectively, ensuring smooth service.
• Flexibility: Willingness to work weekends, and peak trading periods.

Duties Include

• Organising team schedules, handling staff issues and sick leave.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department‑specific initiatives and ensuring that these are completed within the scope, time and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies, as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and safety and food safety laws and regulations.
• Good IT skills – Excel and Word.
• Social media – Facebook.

To Apply

Please send your CV to Mandy Morton, Restaurant Manager ([e-mail]). Applications close – Tuesday 9th December 2025. If you’re application is successful, someone from the management team will be in touch with you.