Deputy Property Manager

Pinnacle Group; City Of London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading UK property management firm is seeking a proactive Deputy Property Manager to support their Property Management Team. This role involves both administrative and on-site management for a portfolio of residential blocks. Ideal candidates will have previous property management experience, strong communication skills, and a commitment to customer service. The position offers hybrid working options in a supportive and inclusive environment, along with a range of benefits including flexible arrangements and development opportunities.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Enhanced Pension Scheme

Private Medical Insurance

Retail Discounts

Qualifications

• Previous block/property management experience required.
• Strong communication skills are essential.
• Ability to perform a variety of housing management tasks.

Responsibilities

• Assist in managing the administration of the customer portal.
• Ensure annual service charge accounts are created and approved.
• Monitor payment of contractors and process invoices promptly.

Skills

Communication skills

Customer service ethos

Organisational skills

IT skills (Word and Excel)

Education

Property management qualification

Tools

Qube

FixFlo

Job description

Overview

Pinnacle Group are looking for a proactive Deputy Property Manager to provide day to day support for our Property Management Team. This is a varied role that combines the administrative duties with on-site property management for a large portfolio comprising 23 residential blocks at Trinity Walk for a mixed tenure of social housing and private leaseholders. In the role you will assist with supporting with activities involving block management, service charges and resident engagement.

You will be joining our Homes team who serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The ideal candidate will be proactive, well-organised and confident in handling a wide range of housing management and administrative tasks. They will have excellent communication skills, a strong customer service ethos, and the ability to work independently.

This is a full-time role with the working hours of Monday - Friday 9AM-5PM and offers a hybrid working pattern of 2 days on site at Trinity Walk.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We\'re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We\'re Looking For

We\'re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Assist the Property Managers in managing the administration of the clients\' customer portal.
• Assist the Property Manager to ensure annual Service Charge accounts are created, approved by client and issued to leaseholders.
• Monitor payment of contractors and ensure invoices are processed promptly.
• Undertake regular site visits and create site reports covering observations and remedial works required.
• Instruct contractors for repair works and verify contractor work completed to specification.
• Create and issue notices, periodic estate newsletters and updates on the client\'s customer portal.
• Arrange periodic estate events for leaseholders/residents.
• Assist the Property Manager in managing all on site staff including sickness & performance reviews.
• Arrange periodic health and safety assessments/inspections (e.g. lifts, plant, machinery, water, and fire) and discharge any resulting actions.

Key requirements:

• Previous block/property management experience
• Communication (written/oral) & inter-personal skills.
• Be able to perform a whole range of housing management and administrative tasks.
• IT skills (Word and Excel and relevant software)
• Property management qualification (desirable)
• Experience using Qube and/or FixFlo (desirable)

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans