Deputy Practice Manager

NHS; Welwyn Garden City; On-site; GBP 30,000 - 32,000; Full time

Job summary

A healthcare center in Welwyn Garden City is seeking a Deputy Practice Manager to support the Practice Manager in daily operations and staff management. The role involves ensuring compliance with regulations, managing staff training and development, and leading IT systems management. Ideal candidates will have experience in primary care, strong leadership skills, and proficiency in SystmOne. Offering a salary of £30,000 to £32,000 per year with flexible working patterns.

Qualifications

• Experience in primary care, preferably general practice.
• Ability to motivate staff and work under pressure.
• Experience in a multi-disciplinary team.

Responsibilities

• Support daily operations of the practice and manage staff.
• Attend monthly Partners meetings and prepare agendas.
• Ensure compliance with CQC regulations and standards.
• Support recruitment and manage staff induction.

Skills

Literacy and numeracy skills

Supervising or managing staff

Strong IT skills

Project management

Excellent time management

Problem solving

Education

Good standard of education

Leadership and/or management qualification

AMSPAR qualification

Tools

SystmOne

Job description

Job Summary

This is an exciting opportunity to be part of the management and leadership of the Garden City Practice. This role has arisen as current Deputy Practice Manager (DPM) has progressed to Practice Manager. Are you motivated, dependable and flexible and able to manage a wide variety of tasks with excellent time management and communication skills - then this could be role for you.

This role supports the Practice Manager in all aspects of practice functionality, motivating and managing staff, patient services, premises and health & safety ensuring the practice achieves its long-term goals.

About us

The Garden City Practice is located a 5 minute walk from the town centre of Welwyn Garden City. We are a friendly patient focused growing practice with just over 12,500 patients and work with a multidisciplinary team of 6 GP Partners, excellent nursing, administration and reception teams and a number of allied health professionals. We are an active member of the WGC PCN with a number of PCN ARRS staff working from the practice including Clinical Pharmacists, Social Prescribers, First Contact Physiotherapists and Mental Health Practitioners.

The practice is a training practice for doctors in training and takes medical students from Cambridge University through the year, as such we are committed to professional development for our staff.

Job Details

Date posted: 12 January 2026

Pay scheme: Other

Salary: £30,000 to £32,000 a year

Contract: Permanent

Working pattern: Flexible working

Reference number: A3451-26-0001

Job location: The Garden City Practice, Birdcroft Road, Welwyn Garden City, Hertfordshire, AL8 6EH

Job Responsibilities

• Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and providing first contact for staff queries
• Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure
• Attend Partners meetings on monthly basis, prepare agenda and minutes if requested in absence of PM
• To support the PM in management of QOF, liaising with GPs, nursing staff and administrators to reach QOF targets and preparation of reports to update at partner meetings monthly
• Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas, ECF and supporting the PM with IIF targets, running relevant reports and adjusting coding as required to maximise achievement
• Supporting the practice manager with Implementing and maintaining systems to ensure compliance with CQC regulations and standards
• Assisting with staff recruitment and ensuring all HR procedures are followed in line with current employment legislation, evaluating, organising and overseeing the staff induction programme
• Maintaining DBS records and ensuring compliance with practice protocol for frequency of checks
• Supporting the PM with implementing and embedding an effective staff appraisal process
• Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record and ensuring all mandatory training is up-to-date
• Leading the management of the clinical systems (SystmOne, Ardens, MJOG, Pinnacle etc), always ensuring IT security and IG compliance and responding to and resolving all local IT issues
• Working with the GP Trainer on ST3 and medical student rotas
• Actively encouraging and promoting the use of patient online services
• Overall management of patient Subject Access requests
• Supporting practice audit, developing searches on the clinical system and assisting clinical staff with audit
• Reviewing and updating clinical templates ensuring they relate to current practice
• Ensuring the staff implement the practice wide approach to the management of all patient services matters
• Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders
• Overseeing ordering of general and nursing supplies, including vaccines through Immform; ensuring stock levels are maintained at reasonable level
• Act as first point of contact for premises issues and ongoing maintenance
• Overall responsibility for organising and running of seasonal vaccination clinics including influenza and covid, attending to support clinics run on Saturdays as required

Person Specification

Qualifications (Essential)

• Good standard of education with excellent literacy and numeracy skills
• Experience of working in Primary care (General Practice preferred)
• Experience of supervising or managing staff
• Ability to motivate staff
• Experience of working in a multi-disciplinary team
• Strong IT skills and experience of SystmOne
• Problem solving and analytical skills
• Excellent time management and organisation skills
• Project management
• Flexible
• Ability to use initiative and judgement
• Ability to work under pressure and meet deadlines

Qualifications (Desirable)

• Leadership and/or management qualification
• AMSPAR qualification
• Experience of performance management
• Experience of Health & Safety and premises management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: The Garden City Practice

Address: The Garden City Practice, Birdcroft Road, Welwyn Garden City, Hertfordshire, AL8 6EH

Employer's website: https://www.gardencitypractice.nhs.uk/