Deputy Manager - Wirral

Hydes Brewery; Wirral; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prominent brewery and pub operator is seeking a passionate Deputy Manager for their pub in Wirral. In this key role, you will lead the front of house team, manage stock levels, and ensure exceptional customer experiences. This position offers a salary of up to £35,000 per year, along with a quarterly bonus and a range of benefits including discounts and a pension plan. Ideal candidates will possess strong leadership skills, a commitment to customer service, and a desire for personal and team development.

Benefits

Quarterly bonus

Discounts on food and accommodation

24/7 access to GP online

Qualifications

• Strong customer service skills essential for team and customer relationships.
• Focus on continual personal and team development.
• Ability to plan strategically for long-term business goals.

Responsibilities

• Lead the front of house team to ensure excellent customer experience.
• Manage stock levels and ensure high standards of service.
• Coach and motivate the team while managing performance.

Skills

Customer service skills

Relationship building

Team leadership

Strategic planning

Job description

Deputy Manager - Wirral

Are you a supervisor, duty or assistant manager looking for the next step in your career? If so, this could be the job for you!

What's on offer?

Up to 35,000 per year + Quarterly Bonus + Tips + some great benefits including: Discounts Platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation, pension plan, employee assistance programme offering 24/7 support and advice.

What hours will you be working?

up to 48 hours per week including evenings and weekends, flexible shifts, 2 consecutive rest days each week.

Your Development:

Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

What you'll be doing as a Deputy Manager

The Deputy Manager is a key role in making the pub a success. You will be the leader of the front of house team, knowledgeable about our products, and have a passion for providing great experiences for our guests and team. This is a role that requires excellent teamwork and involvement in all areas alongside a dedicated and enthusiastic team.

Your role will be crucial in supporting the General Manager in achieving the ambitions and goals of your pub, and responsibilities will include:

• Increasing sales in the bar and restaurant area through events and promotions, using engaging marketing content, and social media platforms.
• Managing stock on a daily basis, and ensuring appropriate stock levels for all events.
• Delivering excellent standards in customer service, effective networking, site safety and hygiene.
• Motivating, coaching, and leading the front of house and kitchen team, and managing their performance and development.
• Controlling costs, creating efficiencies, and managing and meeting GPs, through a clear understanding of your pub profit and loss report.
• Utilising company IT platforms to complete required processes and procedures, ensuring operational and legislative compliance, including health and safety.

Skills & Experience

• With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team.
• You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team.
• Able to plan and organise, you will have a strategic awareness of the long term goals of the business and be able to achieve your objectives, using evidence based decision making, and your determination to succeed.

As a Deputy Manager you will be

Passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team.

Your Pub

Once a police station, this stunning site is being transformed into a popular premium dining pub situated in the centre of Heswall. With a fantastic refurb, customers will be able to relax both inside and out, enjoying the best fresh food and drinks in a relaxing yet premium environment with exceptional customer service and hospitality. The fresh food menu will feature great British classics as well as seasonal items cooked by our passionate and enthusiastic chefs. The Harry Beswick will have cosy pub areas and fires for those colder winter nights.

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes' vision is to deliver exceptional hospitality, and it's our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.