Deputy Manager

Tenpin Ltd; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bowling entertainment venue in the UK is seeking a Deputy Manager to create a fun and engaging environment for customers and support team development. This role involves managing daily operations and driving sales while ensuring exceptional customer service. Candidates should have at least one year of management experience in leisure, hospitality, or retail, demonstrating enthusiasm and a passion for teamwork. This position offers career development opportunities and various employee perks.

Benefits

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Retailer discounts (Tenpin Treats)

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Career Development opportunities

Qualifications

• Minimum 1 year of management experience in leisure, hospitality or retail.
• Passionate about exceptional customer service.
• Experience in leading and developing large teams.

Responsibilities

• Manage daily operations of the centre.
• Create a customer-focused culture.
• Lead the team by example for effective collaboration.
• Deputise for the General Manager and support in achieving targets.

Skills

Management experience in leisure, hospitality or retail

Customer service

Leadership and team development

Enthusiasm and determination

Job description

Are you a driven, passionate leader who can create a fun environment for our customers and team while meeting company objectives?We have something fun for all the family to do, regardless of age.

Our centres are fantastic places to visit, and even better places to work in.

Why not come and help us entertain?We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.*The Role*As a Deputy Manager at Tenpin, you'll ensure our customers have a great time and create a fun environment for both them and our team.

You'll support the General Manager with daily operations, team development, and driving sales and profits.

• Manage daily operations of the centre
• Create a customer-focused culture
• Lead the team by example for effective collaboration
• Deputise for the General Manager, and support in achieving targets and KPIs
• Ensure compliance with policies and procedures.

Skills You Need*

• Minimum 1 year of management experience in leisure, hospitality or retail
• Passionate about exceptional customer service
• Have experience in leading and developing large teams
• Determined, enthusiastic and patient
• Ambitious and eager to progress

33 days holiday (including Bank Holidays)

Enhanced Maternity, Paternity, Adoption leave

Tenpin Treats - Retailer discounts and Best Doctors

Free Bowling for family & friends

Free Food (when working 6+ hours)

Employee Assistance Programme

Free counselling

Life assurance (4x annual salary)

Birthday off

Long Service Awards

Career Development*Looking for career development? Tenpin is the place to start.

We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.*What Happens Next?*Ready to grow your career with us? Click apply and complete our quick 2-minute application.