Deputy Manager

Somerset Care; Exeter; On-site; GBP 33,000; Full time

Job summary

A leading care provider located in Exeter is seeking a Deputy Manager to oversee the delivery of high-quality care in a luxury care home. The ideal candidate will lead by example, promoting staff development and ensuring compliance with professional standards. Candidates should have a Level 4 qualification in Leadership and Management in Health & Social Care, along with supervisory experience in health or social care settings. This role offers a competitive salary and comprehensive benefits including ongoing training and a supportive work environment.

Benefits

Ongoing training and development

Blue Light Card discounts

Wellbeing support services

Refer a Friend Bonus

Qualifications

• Experience in health or social care settings at a supervisory or deputy level.
• Willingness to complete relevant qualifications and training.
• Strong understanding of health and safety legislation.

Responsibilities

• Ensure delivery of high-quality care and compliance with standards.
• Lead and mentor the care team, promoting professional development.
• Build relationships with service users and external partners.

Skills

Leadership

Team management

Communication

Collaboration

Problem Solving

Education

Level 4 qualification in Leadership and Management in Health & Social Care

Tools

IT literacy

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Location: Exeter

Role type: Care Home

Salary: £32,378.35

Do you like to connect with people, make a difference and do the right thing?

Somerset Care is an award-winning not-for-profit care provider across the South West. When people think about care, they think of the Somerset Care Group.

Green Tree Court became part of the Somerset Care Group in 2024.

We are proud to state that we are a disability confident employer.

Everything we do at Somerset Care is underpinned by our four core values

• Connecting with people
• Making a difference
• Doing the right thing
• Embracing change

By living these values, we ensure that we keep our commitment to delivering high-quality, tailored care to support and enrich the lives of our customers.

Join our Care Home Team in Exeter. Green Tree Court located in Exeter is a luxury, 68-bedroom care home which has achieved the Stirling Gold Standard for dementia design. The home provides a comfortable, safe, stylish environment, for those requiring expert dementia support and nursing care.

Purpose of the role

As Deputy Manager, you are responsible for ensuring the delivery of safe, high-quality care that meets professional and regulatory standards. You lead by example, providing clear direction and daily operational support to your team, while fostering a culture of collaboration, integrity, and continuous improvement.

You support staff development through supervision and mentoring, promote personalised care that enhances wellbeing and independence, and build trusted relationships with service users, families, and external partners. In the absence of the Home Director, you assume full responsibility for the service, ensuring continuity, compliance, and excellence in care delivery.

Key responsibilities of the role

Engaging People & Key Working Relationships

• Act as a role model through behaviour that reflects the values of integrity, compassion, and excellence.
• Build and maintain positive relationships through collaborative working with colleagues, service users, families, and external partners.
• Communicate clearly and consistently, aligning the team around shared goals and service vision.
• Adapt leadership style to suit team dynamics, promoting flexibility and responsiveness.
• Encourage open dialogue, respect diverse perspectives, and manage conflict constructively to support team cohesion.
• Inspire and empower the team by connecting their work to the broader purpose and enabling ownership of outcomes.
• Support the Home Director in developing partnerships and promoting community engagement.
• Participate in working groups and initiatives, contributing expertise to service development.

Delivering Results & Functional Responsibilities

• Contribute to the achievement of strategic goals including quality, efficiency, and growth.
• Promote and embed a positive approach to high-quality care and support the implementation of people-focused strategies.
• Assist the Home Director with day-to-day operational activities, ensuring all regulatory standards are met.
• Take responsibility for managing the service during the Home Director's absence, ensuring continuity and leadership.
• Maintain appropriate staffing levels and ensure health and safety procedures are followed.
• Support the investigation and resolution of complaints and concerns, sharing learning to improve practice.
• Contribute to audit and regulatory compliance, embedding good governance and quality assurance processes.
• Implement recommendations from regulatory bodies and internal reviews, supporting continuous improvement.
• Monitor and evaluate the quality of care and team performance, escalating issues appropriately and supporting SMART action plans.
• Promote efficient use of resources including time, people, finances, and the physical environment.
• Provide balanced feedback and guidance to improve performance and maintain high standards.

Management and Leadership

• Demonstrate integrity by acting in an open, honest, and ethical manner, setting a positive example for others.
• Undertake delegated management responsibilities including staff supervision, appraisal, and development.
• Support all aspects of personnel management including recruitment, talent development, succession planning, and staff transitions.
• Monitor staff performance and conduct, supporting the Home Director in managing disciplinary, absence, and grievance processes.
• Delegate tasks effectively, ensuring responsibilities align with team members' roles and competencies.
• Encourage feedback and self-awareness, adapting behaviour to strengthen leadership impact.
• Identify and address development needs within the team, enabling opportunities for growth and peer learning.
• Foster a supportive environment where team members feel valued and empowered to reach their potential.

Setting Direction & Service Improvement

• Contribute to business planning and support the delivery of service objectives.
• Act as a positive role model for change, supporting the implementation and embedding of service improvements.
• Promote the adoption of new initiatives that enhance quality, efficiency, and the colleague experience.
• Encourage innovation and involve the team in service development and improvement planning.
• Collaborate with the Home Director to evaluate service performance and use feedback to inform change.
• Challenge constructively and take initiative to address issues, ensuring the right actions are taken.
• Use data and evidence to support decision-making and strategic planning.

To be considered for the role you would need to have the following:

• Level 4 qualification in Leadership and Management in Health & Social Care, or equivalent.
• Willingness to enroll and complete the qualification within the timeframe specified by the training provider if not already held.
• Commitment to continuous professional development, including completion of mandatory and role‑specific training.
• Experience working at supervisory or deputy level in a health or social care setting.
• Proven ability to manage people and deliver performance outcomes.
• Skilled in building high‑performing teams.
• Knowledge of operational management and organizational effectiveness.
• Experience implementing and embedding quality improvement or change projects.
• Understanding of governance systems including audits and compliance.
• Sound knowledge of relevant legislation including Health & Social Care Act, CQC regulations, employment law, health and safety, fire safety, and environmental health
• Skilled communicator, able to build collaborative relationships and consensus.
• Flexible leadership style, able to adapt to team needs and dynamics.
• Inspires teams by communicating a shared purpose and supporting achievement.
• Holds self and others accountable for delivering results.
• Promotes teamwork and pride by valuing contributions and ideas.
• Understands and promotes quality in all areas of work.
• Provides balanced feedback and empowers others to deliver person‑centred care.
• Positive, empathetic, and motivational with a 'can do' attitude.
• Able to deputise for the Registered Manager and lead the service effectively.
• IT literate with the ability to use various systems and technologies.
• Willingness to provide out‑of‑hours support and participate in the on‑call rota

As a valued employee, you'll have access to a range of benefits:

• Full company induction, ongoing training to gain Nationally recognised Health and Social Care qualifications plus the opportunity to start an Apprenticeship.
• Full time opportunity
• Salary £32,378.35
• Blue Light Card - provides access to more than 15,000 discounts from large national retailers to local businesses!
• Wellbeing support available, covering a wide range of support services and events.
• Reward and recognition - Bright Sparks, Somerset Care Group Awards, Long Service Awards
• Refer a Friend Bonus - £350 per person you refer (Uncapped and paid on successful appointment)

Somerset Care Limited is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. We are an Equal Opportunity employer and welcome applications from all individuals. As this position involves "regulated activity" (as defined by the Safeguarding Vulnerable Groups Act 2006) an Enhanced DBS check will be undertaken.

It's a criminal offence for people who are barred from working in regulated activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group. Somerset Care is committed to the safeguarding and promoting the welfare of adults and children at risk.

Apply now!