Deputy Manager - Boots Online Prescription Service

BOOTS; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pharmacy chain is looking for a Deputy Manager for their Online Prescription Service Centre. This role is based in Leicester city centre and involves managing the online prescription orders. You will lead operational performance, inspire your team, and ensure exceptional service delivery to patients. Candidates should possess strong leadership skills, experience in healthcare problem-solving, and a commitment to professional development. The role offers generous benefits, including an employee discounts scheme and enhanced leave pay.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to 24/7 counselling through Employee Assistance Programme

Qualifications

• Experience leading managers and teams.
• Clear understanding of business strategy execution.
• Ability to deliver and impact KPIs.

Responsibilities

• Lead the operational running of the department.
• Work in partnership with stakeholders for service delivery.
• Inspire teams to engage with business priorities.

Skills

Leadership

HR issues management

Effective execution

KPI impact and delivery

Adaptability

Team collaboration

Commitment to learning

Problem solving in healthcare

Education

Pharmacy Advisor qualification NVQ2 (or equivalent)

Job description

Deputy Manager

We have an exciting opportunity for a Deputy Manager to join our team within the Boots Online Prescription Service Centre, where you will have the chance to make a real difference to our customers' and patients' lives. This Deputy Manager position is based in Leicester city centre and manages the operation of online prescription orders for patients nationally, delivered via postal service.

You will lead the operational running of the department and work in partnership with local stakeholders to enable delivery of an outstanding level of service to patients nationally. Reporting to the Operations Manager, you will be responsible for delivering strong trading performance underpinned by an exceptional operational platform.

You will also inspire your teams to engage with new priorities across the business and interpret data, trends and insights to work at pace and react to the changing needs of the customer.

Essential skills and experience

• Experience leading managers who lead teams
• Experience leading teams and experience with dealing with HR issues
• Clear understanding of how to translate strategy into effective execution that drives high performance
• Understand, impact and deliver KPI's
• Ability to operate at pace, adapting quickly to evolving business priorities
• A collaborative, people-focused approach, thriving in team-oriented environments
• Commitment to continuous learning and professional development
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers

Desirable skills and experience

• Completed a Pharmacy Advisor qualification NVQ2 (or equivalent)
• Experience working within community pharmacy

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we change for the better.

Next steps

If you apply for this role, you will be invited to take a timed online assessment. If you require any adjustments and assistance with this please contact us. Once you have completed the assessment, our team will review your application and be in touch to update you.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.