Deputy Manager

Jollyes The Pet People; Southend-on-Sea; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading UK pet retailer in Southend-on-Sea is seeking a Deputy Manager to support daily operations and team management. In this role, you will ensure high store standards, deliver exceptional customer service, and maintain pet welfare. The ideal candidate has previous retail management experience and a passion for pets. This full-time position offers a competitive salary of £26,287 – £26,939 p.a. plus bonus potential.

Benefits

Competitive salary

Annual bonus potential

Financial wellbeing package

Retail Trust membership

Colleague Discounts

Workplace pension scheme

Free colleague uniform

Additional paid leave

Enhanced Maternity and Paternity leave

Recognition benefits

Buy/Sell holiday scheme

Qualifications

• Passion for pets and delivering an unrivalled shopping experience.
• Previous retail management experience, deputising for the Store Manager.
• Ability to build high-performing, engaged teams.
• Proven track record in business performance and KPI achievement.
• Commercially aware with proactive planning skills.

Responsibilities

• Support the Store Manager and take responsibility in their absence.
• Manage people, financial performance, and store standards.
• Lead by example and create a positive working environment.
• Ensure exceptional customer service and pet care standards.

Skills

Passion for pets and people

Previous retail management experience

Effective communication

Proven track record in developing performance

Commercial awareness

Job description

Overview

Deputy Manager – Jollyes Pets - Southend. Salary £26,287 – 26,939 p.a. + bonus potential of £1-5k p.a*.

Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

The Role – Deputy Manager

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given).

Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

Responsibilities

• Support the Store Manager in daily operations and take full responsibility in their absence.
• Manage people, financial performance, store standards and customer service.
• Lead by example to create a positive culture and working environment aligned with values: Genuine, Wise, Eager, Focused, Together.
• Ensure delivery of exceptional customer service with strong pet and product knowledge (training provided).
• Maintain high standards of pet care and promote responsible pet ownership.

Skills & Qualifications

• A passion for pets and people; delivering an unrivalled shopping experience.
• Previous retail management experience, deputising for the Store Manager and managing the business daily.
• A team player with effective communication and ability to build high-performing, engaged teams.
• Proven track record in developing business performance and exceeding KPIs, with strong store standards including health & safety and legal compliance.
• Commercially aware with proactive planning and organisational skills.
• Full-time, permanent position – 40 hours per week, 5 days out of 7.

Benefits

• Competitive salary £26,287 – 26,939 p.a., plus annual bonus potential £1-5k p.a. (subject to pre-agreed measures).
• iTrent financial wellbeing package powered by Wagestream for access to earnings before payday and discounts.
• Retail Trust membership for counselling, wellbeing and financial support.
• Colleague Discounts: up to 800 high street retailers and online providers, including 30% off Jollyes branded products and 20% off other brands (in-store).
• Workplace pension scheme (Legal & General): EE 3%, ER 5%.
• Free colleague uniform and on-site parking.
• Additional paid leave for wedding, new pet, and birthday.
• Enhanced Maternity and Paternity leave options.
• Top Dog Award scheme and related recognition benefits.
• Buy/Sell holiday scheme and Cycle2Work scheme.
• Care concierge for carers, Alvie health coaching, and discounted David Lloyd Clubs membership.

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’. Accredited by RestLess as an age inclusive employer and by the Pet Sustainability Coalition.

To Apply

If you’re keen to develop your career in retail management and benefit from future progression, click the 'apply' button today and join our pack as a Jollyes Deputy Manager!