Deputy Manager

Young's Pubs; Norwich; On-site; GBP 32,000 - 40,000; Full time

Job summary

A well-known pub chain in Norwich seeks an experienced Deputy Manager to lead the team and deliver exceptional guest experiences. You’ll oversee operations, manage private events, and promote our unique on-site brewed beers. The ideal candidate has a strong hospitality background, excellent leadership skills, and is passionate about creating memorable moments for guests. Join us in a vibrant environment where creativity is encouraged.

Benefits

Competitive salary & bonus scheme

Industry-leading training and development

20% discount across the Young’s estate

Qualifications

• Previous experience in a management or supervisory role in a pub, bar or busy hospitality venue.
• Ability to motivate, coach, and support a diverse front-of-house team.
• Strong focus on compliance with health & safety, licensing, and food safety standards.

Responsibilities

• Support the General Manager in the day-to-day running of the venue.
• Oversee and deliver exceptional guest experiences during high-volume trading and private events.
• Play a key role in promoting and selling our on-site brewed beers.

Skills

Leadership

Hospitality-driven

Calm under pressure

Passionate about beer

Customer Service

Job description

What We Look For

We’re after someone who brings energy, leadership, and a love for hospitality. To thrive as Deputy Manager at St Andrews Brewhouse, you’ll need to be:

• Hospitality-driven – You genuinely enjoy creating great guest experiences
• Experienced – Previous experience in a management or supervisory role in a pub, bar, or busy hospitality venue
• A confident leader – Able to motivate, coach and support a diverse front-of-house team
• Calm under pressure – Whether it’s a packed Friday night or a full-house function, you stay in control
• Passionate about beer – Bonus points if you’re into craft brews or have worked in a brewery/pub with an on-site brew setup

About Us: At St Andrews Brew House, we’re not just a pub – we’re a destination. Nestled in the heart of Norwich, we brew our own unique craft beers on-site and are known for our vibrant atmosphere, excellent food, and lively events calendar. As part of the Young’s Pubs family, we blend tradition with innovation, creating unforgettable guest experiences.

This is a function-heavy site, with a strong focus on private events, parties, and tailored experiences – all while maintaining a thriving day-to-day bar and dining trade.

The Role

As Deputy Manager, you’ll work closely with the General Manager to lead and inspire the team across all aspects of the business – from the bar and floor to private functions and brewery promotions. You’ll be a hands-on leader, helping deliver memorable experiences, maintain high operational standards, and drive commercial performance.

Key Responsibilities

• Support the General Manager in the day-to-day running of the venue.
• Oversee and deliver exceptional guest experiences during high-volume trading and private events.
• Play a key role in promoting and selling our on-site brewed beers.
• Manage function bookings and ensure flawless execution of private events.
• Lead, train, and develop front-of-house team members to maintain service excellence.
• Ensure compliance with health & safety, licensing, and food safety standards.
• Monitor stock, rota planning, and assist with P&L responsibilities.
• Be a visible and engaging presence on the floor – especially during peak times.

What We Offer

• Competitive salary & bonus scheme
• Industry-leading training and development through Young’s career pathways
• 20% discount across the Young’s estate
• Opportunity to work in a unique, brewery-focused venue with real creative freedom

Sound like you?
Come and be part of something special. Apply today and help us keep the beer flowing, the guests smiling, and the events unforgettable at St Andrews Brew House.

Skills

• pro active
• Enthusiastic
• Experience in Customer Service