Deputy Manager

Jollyes The Pet People; Newcastle upon Tyne; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading pet retailer in Newcastle upon Tyne is seeking a Deputy Manager to support daily store operations, enhance team performance, and deliver exceptional customer service. This full-time role involves managing staff and ensuring top standards of pet care and store operations. With a competitive salary of £26,000 - £28,500 and bonus potential, this position also offers extensive benefits such as health support and discounts. Applicants should have retail management experience and a passion for pets.

Benefits

Competitive salary

Annual bonus potential

Financial Wellbeing Package

Colleague Discounts

Health & Wellbeing Support

Workplace Pension

Extra Time Off

Enhanced Family Leave

Recognition & Rewards

Learning & Development

Qualifications

• Previous retail management experience, preferably in a supervisory role.
• Proven track record in developing business performance.
• Ability to lead and engage a team effectively.

Responsibilities

• Assist the Store Manager with daily store operations.
• Lead the team in delivering excellent customer service.
• Ensure high standards of pet care and compliance.

Skills

Passion for pets

Retail management experience

Effective communication

Team player

Commercial awareness

Planning and organisation skills

Job description

Deputy Manager – Jollyes Pets - Newcastle

Salary £26,000 - £28,500 p.a. + bonus potential of £1-5k p.a* supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

The Benefits:

• Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a*, *subject to reaching pre‑agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programmes, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

The Role – Deputy Manager:

Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence. Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet* and product* knowledge. (*Training given).

Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills:

• Passion for pets and people! Delighting your customers by ensuring an unrivalled shopping experience.
• Previous retail management experience, where you have deputized for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.
• A team player, able to communicate effectively and build high‑performing and highly engaged teams.
• Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.
• Commercially aware and proactive, with great planning and organisation skills.
• May need to work out of hours or cover other stores in the region; therefore you should have your own transport with a UK driving licence.
• Full time, permanent position – 40 hours per week, working 5 days out of 7.

About Jollyes Pets

Jollyes are an award‑winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws. Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued. Click the 'apply' button today and join our pack as a Jollyes Deputy Manager!