Deputy Manager

Halfords; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in Hemel Hempstead is seeking a Deputy Manager to ensure smooth store operations and deliver exceptional customer service. The role includes leading a team, driving sales performance, and achieving compliance standards. Ideal candidates should have managerial experience in retail, excellent communication skills, and a strong customer service mindset. This position offers competitive benefits including annual leave, performance bonuses, and discounts.

Benefits

6 weeks of annual leave

Quarterly performance bonuses

25% discount on products

Health Cash Plan

Pension Scheme & Life Assurance

Qualifications

• 1 year of managerial experience in a retail environment.
• Proven track record in coaching and managing teams.
• Strong understanding of compliance and operational standards.

Responsibilities

• Lead the store operations in the absence of the Store Manager.
• Drive sales performance and maintain service standards.
• Provide on-the-spot coaching to enhance team performance.

Skills

Managerial experience

Coaching and managing colleagues

Sales targets achievement

Excellent communication skills

Commercial acumen

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth operation of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities:

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

What We’re Looking For:

• A year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing colleagues.
• Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.
• Commercial acumen and awareness of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.

We recognise that everyone has different needs, which is why we offer a range of rewards and benefits, including:

• 6 weeks of annual leave.
• Quarterly performance bonuses.
• 25% discount on most Halfords products and up to 50% off garage bills in Autocentres.
• Discounts on groceries, shopping, insurance, and more.
• Family & Friends Discount Events.
• Opportunities for financial planning support through Wagestream.
• Access to GP services 24/7.
• Share save scheme with a 20% discount on shares.
• Health Cash Plan for well-being services and healthcare costs.
• Pension Scheme & Life Assurance.

We are committed to your development and offer ample opportunities for career advancement within Halfords. Join us as we grow and innovate in motoring services and electric mobility. Be part of our success in getting the nation safely back on the move!

At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.