Deputy Manager

inploi; Greater London; On-site; GBP 34,000; Full time

Job summary

A retail fragrance company is seeking a Deputy Manager to lead operations in a vibrant store in Greater London. The role involves team leadership, ensuring exceptional customer service and achieving sales targets. Ideal candidates will have retail management experience and a passion for coaching. Benefits include a competitive salary, annual bonuses, and staff discounts on products. Join our supportive team and grow your career with us!

Benefits

Annual KPI based bonus

Commission during Christmas based on store sales

30 days holiday

20% off perfume

Additional discounts with AS Watson partners

Ongoing training and development

Pension and wellbeing benefits

Qualifications

• Experience as an assistant/store manager in a fast-paced environment.
• Strong expertise in customer service and sales management.
• Ability to coach and develop staff effectively.

Responsibilities

• Lead the team to achieve store targets and ensure excellent service.
• Manage store operations and security procedures.
• Review store performance and implement action plans.

Skills

Leadership

Customer service

Team coaching

Flexibility

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you a seasoned retail manager, looking for your next challenge?

Are you passionate about perfume, and love people?

Do you want to be part of a supportive team, and thrive in a fast-paced environment?

As a Deputy Manager, you get to play a key role in the operational running and success within one of our most successful and fast paced stores! Alongside your Store Manager, you will lead by example, supporting a large team to deliver against key targets that drive the continued success of your store.

Contracted Hours: 37.5
Contract Type: Permanent

Salary: £33,087

With a Talent, Passion and Spark, you will:

• Have a passion for all things selling and customers; leading by example, providing fantastic service to all your customers, and coaching your team to do the same
• Alongside your Store Manager, play a key part in delivering the store’s daily, weekly and yearly targets, assisting your team with knowing what they need to deliver
• In collaboration with the Store Manager, review store performance and action plans – feeding back any challenges
• Utilising your key holders, ensure your store is opened and closed at the correct times, adhering to all security procedures
• Assist with the preparation and issuing of store rotas
• With support of the Store Manager, be responsible for the stock inventory, ensuring actions are implemented to minimise stock loss
• Be passionate about coaching and mentoring staff; setting them up for success and encouraging development
• You look for talent, passion, and spark when recruiting for your store, recognising that a great team are key to store performance

What You Will Bring:

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you;

• Have a Talent for management, from your previous experience as an assistant/store manager in a fast paced environment
• Have a Passion for teamwork, knowing how to coach and develop a large team to deliver high standards and results
• Have the Spark to think and act strategically, enjoying the ‘hands on’ day to day running of your store
• Enjoy providing exceptional customer service to your customers
• Are an expert in understanding KPI’s; sales, service, profit & loss
• Have a commercial mindset, understanding the daily operational running of a store
• Can be flexible with your work patterns, including weekends

What You Will Get:

• A fantastic base salary
• Annual KPI based bonus
• We pay commission at Christmas based on store sales and the number of hours worked
• 30 days holiday (pro rata depending on contract hours)
• You’re a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile
• The opportunity to win some great prizes and incentives based on personal, team and store performance
• Continuous learning and training to ensure you are always developing
• Pension, health and wellbeing benefits, + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.