Deputy Manager

Career Choices Dewis Gyrfa Ltd; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading pet retail organization in Ellesmere Port seeks a Deputy Manager to support store operations and enhance customer experiences. You'll manage a dedicated team, ensuring high standards of service and pet care. This full-time role offers a competitive salary of £26,000 - £28,500 with additional bonus potential, as well as a strong benefits package including financial wellbeing support, colleague discounts, and health provisions. Join us in creating a great place for pets and their parents.

Benefits

Competitive salary

Annual bonus potential

Colleague discounts

Health & Wellbeing support

Workplace pension

Enhanced family leave

Qualifications

• Passion for pets and people, ensuring excellent shopping experiences.
• Experience in retail management and ability to lead teams.
• Strong communication and planning skills.

Responsibilities

• Support the Store Manager in daily operations.
• Manage team performance and store standards.
• Deliver exceptional customer service and promote pet care.

Skills

Management experience

Customer service

Team leadership

Retail knowledge

Job description

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

22/02/2026

About this job

Deputy Manager

• Jollyes Pets
• Ellesmere Port.

Salary £26,000 - £28,500 p.a. bonus potential of £1-5k p.a.

Supporting the Store Manager in the daily operations of the store, team management, store standards, stock management and delivering excellent customer service to our pet parents.

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Ellesmere Port store.

This is a fantastic opportunity to join a company voted Best Retailer 2024 in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition in 2024. The Benefits: At Jollyes, we’re as passionate about our people as we are about our pets We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

Competitive salary of £26,000 - £28,500 p.a., plus annual bonus potential of £1-5k p.a., subject to reaching pre-agreed measures.

Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.

Retail Trust Membership: Counselling, wellbeing, and financial support.

Colleague Discounts: Treats at 800 retailers, plus 30% off Jollyes products and pet services.

Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.

Workplace Pension: Legal & General scheme (EE 3%, ER 5%). Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.

Enhanced Family Leave: Maternity and paternity packages above statutory levels.

Recognition & Rewards: Top Dog Award with extra day off and perks.

Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.

Learning & Development: Ongoing training for career growth.

The Role

• Deputy Manager: Support the Store Manager day-to-day and take full responsibility for all aspects of running a successful store in their absence.

Managing people, financial performance, store standards, customer service.

Lead by example creating an excellent culture and working environment for your team, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.

Ensuring you and your team are delivering exceptional customer service by providing a great shopping experience for customers and displaying strong pet and product knowledge. (Training given). Delivering the highest standards of pet care and ensure that the welfare of pets is a top priority, promoting responsible pet ownership.

The Skills

To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience: A passion for pets and people Delighting your customers by ensuring an unrivalled shopping experience.

Previous retail management experience, where you have deputized for the Store Manager and taken a hands‑on approach to managing the business on a daily basis.

A team player, able to communicate effectively and build high‑performing and highly engaged teams.

Demonstrate a proven track record in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards including health & safety and legal compliance.

You should be commercially aware and have a proactive approach with great planning and organisation skills.

As part of the store management team you may on occasion need to get to store out of hours or to help provide cover in other stores in the region, therefore you should have your own transport with a UK driving licence.

Full time, permanent position - 40 hours per week working 5 days out of
7. About Jollyes Pets Jollyes are an award-winning UK pet retailer with over 100 stores and over 70 years of pet expertise between our paws.

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues.

Accredited by RestLess as an age inclusive employer we welcome applications of all ages (16), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too.

To Apply If you're keen to develop your career in retail management and benefit from future progression as we continue to grow, you'll be warmly welcomed and your contribution truly valued.

Click the 'apply' button today and join our pack as a Jollyes Deputy Manager

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