Deputy Manager

Boots; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major UK retail and pharmacy company is looking for a deputy manager for their flagship store in London. You will lead a team to deliver excellent customer and patient experiences, interpret insights for business adjustments, and develop your team's performance. Experience in retail management is essential, while community pharmacy experience is a plus. This role offers various employee benefits and encourages an inclusive environment.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free counselling through TELUS Health

Qualifications

• Experience leading managers who lead teams within a retail environment.
• Experience working within community pharmacy is desirable.

Responsibilities

• Lead and develop a team within a flagship store environment.
• Support the General Manager with store leadership and management.
• Interpret data, trends, and insights to respond quickly to customer needs.
• Provide regular coaching and performance reviews to your team.

Skills

Experience leading managers

Retail management

Job description

About the role

As a deputy manager in one of our flagship stores you will help lead one of our biggest businesses to deliver a great customer and patient experience. Our flagship stores have a broad customer offering across retail and pharmacy. Reporting to the General Manager and with a leadership team in your store to support you, you will be responsible for delivering a strong trading performance underpinned by an exceptional operational platform.

You will keep up to date and inspire your teams to engage with new priorities across the business, including Pharmacy services and New Product Development launches. You will interpret data, trends and insights to work at pace and react to the changing needs of the customer. You'll be responsible for the performance and development of your team which you will deliver through regular coaching and reviews.

Responsibilities

• Lead and develop a team within a flagship store environment to deliver a strong trading performance and exceptional customer/patient experience.
• Support the General Manager with store leadership and management, guided by the store leadership team.
• Interpret data, trends and insights to respond quickly to customer needs and changing priorities across the business, including Pharmacy services and New Product Development launches.
• Provide regular coaching and performance reviews to your team to support their development.

What you'll need to have

Essential

• Experience leading managers who lead teams within a retail environment

Desirable

• Experience working within community pharmacy.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment. If you require any adjustments and assistance with this please contact us. Once you have completed the assessment, our team will review your application and be in touch to update you.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.