Deputy Manager

Pets at Home; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care company is seeking a Deputy Store Manager for their Balham store. In this dynamic role, you will drive sales growth, manage store operations, and lead a passionate team to deliver exceptional customer service. Previous management experience in retail is essential, along with strong communication and leadership skills. The position requires flexibility for a 7-day shift pattern, ensuring you can meet the business's needs. The company offers a supportive environment that values training and development.

Benefits

Annual bonus opportunities

28 days paid leave, rising to 33 days after 2 years

Birthday off

Life assurance worth 4x salary

4% company pension contribution

Colleague discounts

Qualifications

• Previous management experience in a retail environment.
• Passionate about sales, service delivery, and achieving results.
• Excellent communication and leadership skills.

Responsibilities

• Driving sales growth and achieving ambitious KPIs.
• Inspiring the team to deliver exceptional service.
• Overseeing store operations and compliance.

Skills

Management experience

Sales focus

Communication skills

Leadership skills

Job description

Deputy Manager – Balham – 39 Hours

Who are we?

We’re Pets at Home, one of the UK’s leading pet care businesses. Our Pet Care Centres are more than stores – they’re community hubs where passionate teams deliver exceptional service and expert advice to help pet owners give their companions the very best care.

What’s the role?

We’re looking for a Deputy Store Manager to join our team in Balham. This is a fast‑paced, results‑driven role where you’ll work closely with the Store Manager to drive sales performance, hit key targets, and deliver outstanding customer service every day. When the Store Manager is unavailable, you’ll take full responsibility for the store, leading the team, managing operations, and ensuring every customer leaves delighted. From optimising stock levels to motivating your team to exceed KPIs, you’ll play a pivotal role in the store’s success.

Key Responsibilities

• Driving sales growth and achieving ambitious KPIs across all areas of the business.
• Inspiring and leading your team to deliver exceptional service and create a customer‑focused environment.
• Overseeing store operations, including recruitment, stock management, and compliance with health and safety.
• Acting as Duty Manager when the Store Manager is unavailable.
• Leading by example and ensuring operational excellence at all times.

We’ll provide comprehensive training and development to give you the tools and confidence to succeed in this high‑impact role.

Qualifications

• Previous management experience in a retail environment.
• Passionate about sales, service delivery, and achieving results.
• Flexible to work a 7‑day shift pattern, including weekends and bank holidays.
• Excellent communication and leadership skills to engage and inspire your team.
• Ready to commit to 6 months of training, covering customer service, health and safety, and pet care.

Benefits

• Annual bonus opportunities linked to performance.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• Your birthday off to celebrate in style.
• Life assurance worth 4x your annual salary.
• 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.

At Pets at Home, we embrace diversity and encourage everyone to bring their best selves to work. If you’re ready to make a real impact and help us deliver exceptional results, we want to hear from you!

Don’t wait, apply now! We may close the vacancy early due to high interest.