Deputy M&E Enquiry Team Manager

Leonardo Hotels; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hotel chain in the City of London seeks a Deputy M&E Enquiry Team Manager to support daily operations, mentor staff, and enhance client relationships. The ideal candidate will optimize enquiries to maximize market share and conversion rates. Competitive perks include special hotel rates and training opportunities.

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing Calendar

Ongoing training programmes

Qualifications

• Experience in managing a team and driving conversion.
• Strong organizational skills and attention to detail.
• Knowledge of competitor offerings and client needs.

Responsibilities

• Support daily operations of the enquiry team.
• Train and coach team members effectively.
• Produce proposals and ensure accurate client communication.
• Identify and secure new sales leads.

Skills

Team leadership

Client relationship management

Sales maximization

Diary management

Communication skills

Job description

As a Deputy M&E Enquiry Team Manager, You will to be tasked to always ensure the smooth and professional running of the M&E enquiry team, in turn increasing conversion and M&E demand to ensure that we gain maximum market share from all customers and gain their loyalty.

Key Responsibilities

• To support the Enquiry Team Manager in daily tasks
• Support the management of the day-to-day operation of the enquiry team
• Train, and coach team members
• Dairy management. Conducting diary checks - double bookings & stacking
• Handle any book outs as part of the business strategy
• Audit team members bookings to ensure entry standards are maintained
• Enquiry team inbox management
• Process all incoming Meeting & Events enquires ensuring they are dealt with and processed in line with individual agent and company time frames.
• Produce proposals for all enquires ensuring there is sufficient detail which is in line with the spec of each event.
• Increase conversion of enquiries by developing client relationships and maximizing sales leads
• Use the provided demand calendar and pricing structure when quoting for all enquires.
• Arrange site inspections ensuring the inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client
• Produce, issue and chase the return of contracts for events.
• Ensure Sales & Catering are updated with accurate and relevant information ensuring all revenue is loaded in line with event contract and final detail requirements.
• Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
• Produce and check all function sheets for all events ensuring all necessary detail is noted
• Ensure all rooming list details and requirements are gathered and handed across to Groups Coordinator
• Ensure the hotels are informed of all up and coming events
• Postings are completed daily and we have the relevant payment method is in place before the client arrives on site.
• Suggest ways to improve demand and conversion of M&E
• Ensure Leonardo Test call criteria is followed when taking enquires via telephone; a minimum of one test call per month is made to the office and a minimum score of 85% is acceptable/required.
• Knowledge of competitor set facilities and offering to be up to date

Perks

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us?

We look after our colleagues just as well as we look after our guests. Whether you join the NYX team, a Limited Edition or a Leonardo Hotel, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!