Deputy Head of In-Service Support

Babcock Mission Critical Services España SA.; Corsham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense services provider is seeking a Deputy Head of In-Service Support to ensure effective service delivery and customer support. This role is pivotal in connecting strategic communications, ensuring regulatory compliance, and maintaining service commitments while transforming military space communication services. The ideal candidate will drive activities across multiple teams and possesses a Bachelor’s degree in a relevant field and substantial leadership experience. This full-time role offers competitive compensation and hybrid working arrangements.

Benefits

Matched contribution pension scheme

Digital GP access

Employee share scheme

Professional fees payment

Holiday trading

Volunteer leave

Employee assistance programme

Qualifications

• Demonstrable experience of leading high performing teams.
• Experience in Technical delivery and business management.
• Must hold a valid UK Driving Licence.

Responsibilities

• Drive cohesion of activities across multiple delivery teams.
• Responsible for safety, regulatory compliance and cyber security.
• Ensure customer service commitments are maintained.

Skills

Leadership

Technical delivery

Service delivery

Strategic Communications

Space-based communications

Education

Bachelor’s degree in Business or Engineering

Business Master's degree

Job description

Deputy Head of In-Service Support

Location: Corsham, GB, SN13 9NP; Bordon, GB, GU35 9JA

Onsite or Hybrid

Job Title: Deputy Head of In-Service Support

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF 69980

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Deputy Head of In‑Service Support (ISS) across our Hawthorn, Wiltshire and Oakhanger, Hampshire sites.

The Role

As the Deputy Head of In‑Service Support (ISS), you’ll have a role that’s out of the ordinary. Supporting our customers delivering on their missions and creating a safe and secure world. This programme provides a critical role in connecting our front‑line commands, government partners and allies. It is an important capability for ensuring UK security and prosperity.

Day‑to‑day, you’ll be responsible for driving cohesion of activities across multiple delivery teams, functions and stakeholders to deliver outcomes acting as the right‑hand person of the Head of ISS (In Service Support).

We are on a mission to transform military space communication services for a new era, for new challenges and you'll play a critical leadership role in delivering this transformation, whilst maintaining service commitments and inspiring both existing and a new generation of people and talent.

You’ll support the promotion of our space communication capabilities, working with the Head of Service Delivery, Head of ISS, and the Head of Integration to ensure we maintain the integrity of our service delivery whilst transforming our service for the future.

• Responsible for deputy leadership of our technical and service delivery ISS teams, building a strong delivery ethos with the right collaborative behaviours and positive culture.
• Responsible for the safety, regulatory compliance and cyber security of our products, services and infrastructure
• Responsible for ensuring appropriate governance and process is in place across the ISS teams, including delegation of technical authority and decision making, and that it complies with the Mission Systems processes.
• Ensure we deliver to our customer and end user service commitments whilst maintaining our commercial and financial commitments to the Mission Systems sector.
• Proactively identify new solutions and technologies to improve our capability offering.

This role is full time, 37 hours per week and provides hybrid working arrangements with days onsite and days working from home. You will be required onsite as and when, depending on the business needs.

Essential Experience of the Deputy Head of In‑Service Support

• Demonstrable experience of leading high performing teams with exceptional people skills.
• Experience in Technical delivery, service delivery and business management.
• Experience in Strategic Communications, Space based communications or telecommunications.

Qualifications for the Deputy Head of In‑Service Support

• Bachelor’s degree in a relevant Business or Engineering discipline or equivalent relevant professional experience. Business Masters degree preferable.
• Must hold a valid UK Driving Licence.

Security Clearance

The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)

What We Offer

• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually
• ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing

Babcock International

For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.

Closing Date: 01/01/2026

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