Deputy Head Housekeeper

Omni Facilities Management; Rottingdean; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Deputy Head Housekeeper to lead a dynamic team. The ideal candidate will have prior experience in housekeeping management, excellent communication, and interpersonal skills. Responsibilities include training staff, ensuring quality inspections, and maintaining high standards of customer care. This position offers competitive benefits and the opportunity for career advancement in a thriving environment.

Benefits

Two weekly payments

Up to 28 days paid holiday per year

Permanent contract of employment

Career progression and Flexible Learning Courses

Company benefits including retail discounts

Qualifications

• Previous experience as Assistant Housekeeping Manager or Housekeeping Manager in a busy hotel.
• Previous people management experience.
• Experience with budgets, including profit and loss analysis.
• Desirable experience in Health & Safety matters.

Responsibilities

• Assist the Executive Head Housekeeper with department operations.
• Train, lead, and inspire the housekeeping team.
• Ensure high levels of customer care.
• Conduct quality inspections and manage improvements.
• Maintain records for payroll and manage team member queries.

Skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Proficient in Microsoft Office

Ability to work effectively under pressure

Excellent organization skills

Ability to motivate and inspire others

Flexible with a willingness to learn

Job description

Immediate start following a successful interview

We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz‑Carlton and Resorts World.

Benefits from working with the company

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES

People

• Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
• Support with engaging, training, leading, and inspiring the housekeeping team
• Ensure a consistently high level of customer care is always delivered
• Ensure the hotel achieves the set target for all housekeeping related audits
• Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
• Maintain high staff satisfaction and manage turnover effectively
• Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Conduct regular team member appraisals
• Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Evaluate performance of all team members under your direction
• Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
• Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly
• Ensure all staff are trained and adhere to lost property policy
• Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct

Quality

• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• To ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• To ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
• To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• All cleaning materials and guest supplies are stored correctly
• To check from 75 to 95 rooms on daily basis
• To check all vacant ready rooms on daily basis
• Public areas and Linen Room quality checks and management

Profit

• Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
• Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
• To ensure all stores are ordered in line with company budgets
• To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
• Linen management using the Linen Tracker

PREVIOUS REQUIRED EXPERIENCE

• Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
• Previous people management experience
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel, and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn