Deputy Head Housekeeper

HC Facility Management Limited; Ingliston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel support services provider in Scotland seeks a Deputy Head Housekeeper to aid in managing a bustling housekeeping department. The role requires strong leadership in hospitality, effective communication, and a commitment to maintaining high standards. Candidates must have prior housekeeping experience and will assist the Head Housekeeper in overseeing operations. The position comes with a benefits package including flexible hours and up to 28 days of paid holidays.

Benefits

Up to 28 days paid holidays

Permanent job with flexible working hours

Free Lunch on duty

Full on-site training

Career progression with an apprenticeship opportunity

Workplace pension enrollment after 3 months

Recognition, incentives, and awards

Qualifications

• Prior experience in a similar role.
• Leadership experience in hospitality focusing on housekeeping operations.

Responsibilities

• Assist the Head Housekeeper in managing housekeeping department.
• Serve as the point of contact for management in the absence of the Head Housekeeper.
• Maintain standards set by HotelCare and clients.
• Meet daily productivity targets.
• Ensure compliance with health and safety policies.

Skills

High standards and passion for quality

Strong time management

Excellent interpersonal skills

Effective IT skills including Microsoft Office

Flexible approach

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As Deputy Head Housekeeper, you will utilise your management experience, commitment to excellence, and positive approach to assist the Head Housekeeper in efficiently overseeing a dynamic housekeeping department and improving team productivity.

Key Responsibilities

• Working in a fast paced high energy environment assisting the Head Housekeeper with the management of a busy housekeeping department.
• Being the first point of contact for the Hotel General Manager and Senior Management team within the hotel in the absence of the Head Housekeeper.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Commercial awareness and cost control capabilities.
• Complying with all company health and safety policies, and reporting/recording any maintenance issues, safety hazards, accidents, or injuries to ensure adherence to the standards required for QA audits and H&S audits.

Person specification

Experience

• Prior experience in a similar role.
• Demonstrated leadership experience in hospitality, with a focus on housekeeping operations.

Skills and knowledge

• High standards and motivated by a passion for quality.
• Strong time management skills.
• Experience working within a Housekeeping environment.
• Excellent interpersonal and organisational skills.
• Flexible approach to work.
• A Can-do Attitude.
• A hands-on approach and willingness to provide support with cleaning rooms.
• Effective IT skills, including Microsoft Office.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.