Deputy General Manager Monday - Friday

Vacherin Ltd.; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A premier hospitality company in London is seeking a Deputy General Manager to lead a motivated team dedicated to exceptional service. In this role, you will supervise front-of-house operations while ensuring compliance with health and safety standards. The ideal candidate will have experience in hospitality management and a strong commitment to guest satisfaction. This role offers a competitive salary and a range of benefits including personal development opportunities, health support, and regular social events.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Employee Assistance Programme

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes and people awards

Long service awards

High street discount vouchers

Qualifications

• Experience in a supervisory role within hospitality.
• Understanding of food hygiene and health & safety regulations.
• Proven ability in team motivation and exceptional service delivery.

Responsibilities

• Supervise and motivate front-of-house teams.
• Ensure high standards of food presentation and service.
• Support onboarding and continuous training for team members.
• Maintain compliance with health and safety protocols.
• Gather guest feedback and enhance guest experience.
• Coordinate with kitchen and logistics for efficient operations.

Skills

Team Leadership

Customer Service

Health & Safety Compliance

Training and Development

Job description

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food, drink and service, want to be part of an award-winning hospitality team – and still make it home for dinner? We are looking for a Deputy General Manager to join our team in London.

Location: 1 Basinghall Avenue, London EC2V 5DD

Rate of Pay: £50,000 per annum

Working Pattern: Monday – Friday, 40 hours per week, 8:00am – 16:30pm, flexibility required

Key Responsibilities

• Team Leadership: Supervise, motivate, and coach front‑of‑house teams to ensure productivity, high morale, and exceptional service delivery.
• Service Standards: Maintain high standards of food presentation, speed of service, cleanliness, and customer care in line with Compass and HRP expectations.
• Training and Development: Support the onboarding, induction, and continuous training of new and existing team members, promoting a culture of learning and service excellence.
• Health & Safety: Ensure full compliance with food hygiene, allergen, health & safety, and risk assessment protocols on-site.
• Guest Experience: Be present on the floor, resolving issues, gathering guest feedback, and fostering an atmosphere of warmth and hospitality.
• Collaboration: Liaise with kitchen, logistics, and HRP partners to maintain efficient, seamless operations across the site.

What's in it for you?

Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers