Deputy General Manager - Lead Guest Experience

Vacherin Ltd.; Greater London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A premier hospitality company in London is seeking a Deputy General Manager to lead a motivated team dedicated to exceptional service. In this role, you will supervise front-of-house operations while ensuring compliance with health and safety standards. The ideal candidate will have experience in hospitality management and a strong commitment to guest satisfaction. This role offers a competitive salary and a range of benefits including personal development opportunities, health support, and regular social events.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Access to Healthcare Support App

Eye care

Employee Assistance Programme

Holiday purchase scheme

Volunteering days

Professional subscriptions

Recognition schemes and people awards

Long service awards

High street discount vouchers

Qualifications

• Experience in a supervisory role within hospitality.
• Understanding of food hygiene and health & safety regulations.
• Proven ability in team motivation and exceptional service delivery.

Responsibilities

• Supervise and motivate front-of-house teams.
• Ensure high standards of food presentation and service.
• Support onboarding and continuous training for team members.
• Maintain compliance with health and safety protocols.
• Gather guest feedback and enhance guest experience.
• Coordinate with kitchen and logistics for efficient operations.

Skills

Team Leadership

Customer Service

Health & Safety Compliance

Training and Development

Job description

A premier hospitality company in London is seeking a Deputy General Manager to lead a motivated team dedicated to exceptional service. In this role, you will supervise front-of-house operations while ensuring compliance with health and safety standards. The ideal candidate will have experience in hospitality management and a strong commitment to guest satisfaction. This role offers a competitive salary and a range of benefits including personal development opportunities, health support, and regular social events.