Deputy General Manager- Arenas NEC

Compass UK & Ireland; Birmingham; On-site; GBP 60,000; Full time

Job summary

A leading hospitality partner in Birmingham seeks a Deputy General Manager to oversee day-to-day operations at the NEC for large-scale events. The role requires strong leadership and customer satisfaction focus while managing key stakeholder relationships. The ideal candidate will have experience in general management and be able to drive operational excellence. Excellent benefits including a salary of £60k+, healthcare, and 23 days of annual leave are offered.

Benefits

Healthcare

Wellbeing support

Life assurance

Meals on duty

23 days' annual leave plus bank holidays

Qualifications

• Experience in general management within the events or hospitality sector.
• Strong leadership skills to drive team performance.
• Ability to manage relationships with key stakeholders.

Responsibilities

• Oversee operations of the NEC to ensure effective event delivery.
• Support operational excellence and enhance customer experiences.
• Maintain high standards in service, safety, and commercial performance.

Skills

Operational excellence

Team leadership

Customer satisfaction

Stakeholder management

Job description

Overview

Deputy General Manager- Arenas, NEC, Birmingham | Full-Time / Permanent

£60k+ excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Responsibilities

• Oversee the day-to-day operations of the NEC (Arenas) to ensure seamless delivery of large-scale events and concerts.
• Support the General Manager in driving operational excellence, team leadership, and customer satisfaction.
• Manage key stakeholder relationships and maintain high standards in service, safety, and commercial performance.

About Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events - including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue speci...