Deputy Care Manager

Right at Home UK; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading care service provider in Cardiff & Newport is seeking a Deputy Care Manager to oversee day-to-day operations and ensure high-quality care. The ideal candidate will have leadership experience, hold a QCF Level 5 in Leadership and Management, and possess strong communication skills. This position offers a supportive work environment and the opportunity to grow within the organization.

Qualifications

• Minimum 12 months in a senior care/support role.
• Excellent knowledge of Cardiff and surrounding areas.
• Full UK/EU driving licence and access to a vehicle.

Responsibilities

• Support the day-to-day delivery of care services across Cardiff & Newport.
• Provide leadership and support to office staff.
• Monitor and manage team performance against KPIs.

Skills

Leadership

Team management

IT skills

Organizational skills

Time management

Education

QCF Level 5 in Leadership and Management

Job description

Overview

Job title: Deputy Care Manager

Location: Cardiff & Newport

Reporting to: Registered Manager

Why Join Us

At Right at Home Cardiff & Newport, we believe in delivering care that makes a real difference. You’ll be part of a supportive, passionate team where your ideas and leadership are valued. If you’re a Senior, Field Care Supervisor, or Coordinator, this is a brilliant opportunity to take the next step in your career and progress into care management. If you’re ready to grow and develop with us, we’d love to hear from you.

Overview / Role

We’re looking for a motivated and passionate Deputy Care Manager to support our high-quality care service across Cardiff & Newport. You’ll work closely with the Registered Manager to deliver outstanding care, lead and support our team, and ensure full compliance with CIW and commissioning standards.

Responsibilities

• Support the day-to-day delivery of care services across Cardiff & Newport
• Ensure compliance with Right at Home, CIW, and other local/national standards
• Provide leadership and support to office staff
• Oversee quality assurance and work closely with the Compliance Officer
• Promote person-centred care and implement care plans effectively
• Take part in Manager on-call duties
• Support and oversee Care Coordinators and rota management
• Provide admin support to the Registered Manager
• Step into the Registered Manager role when needed
• Support recruitment and interviews
• Monitor and manage team performance against KPIs
• Understand and work within the brokerage system

Essential Requirements

• Minimum 12 months in a senior care/support role
• Working towards or completed QCF Level 5 in Leadership and Management
• Excellent knowledge of Cardiff and surrounding areas
• Full UK/EU driving licence and access to a vehicle
• Strong IT, organisational, and time management skills
• Experience with CSIW regulations and domiciliary care standards
• Ability to undertake personal care if required
• Team player who can also work independently

What We’re Looking For

• Calm, confident, and motivated
• Positive outlook with a passion for care
• Enthusiastic, professional, and adaptable
• Strong communication (written and verbal)
• Excellent multitasking and prioritisation skills
• Able to challenge working practices constructively
• Commercial awareness and understanding of the bigger picture

We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.