Depot Administrator

Halfords Group PLC; Greater London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service provider in Greater London is seeking a full-time Administrator to enhance customer service and assist in operational tasks. The role includes generating invoices, providing friendly customer support, and ensuring job accuracy. Ideal candidates should exhibit strong customer service skills and attention to detail. Benefits include discounts on products, financial planning support, and a pension scheme. Join an inclusive workplace committed to diversity and growth.

Benefits

Up to 50% off garage bills

Discounts on insurance and groceries

Financial planning support

Pension Scheme & Life Assurance

Qualifications

• Previous experience in a customer-facing role is essential.
• Strong attention to detail and ability to work with IT systems.

Responsibilities

• Generate accurate invoices from completed Job Sheets.
• Welcome walk-in customers and provide friendly service.
• Check Job Sheets for accuracy and completion.
• Support the Site Manager in achieving sales targets.
• Log customer call-outs to Technicians using tablets.

Skills

Customer service skills

Comfortable working towards goals

Experience with IT systems

Attention to detail

Willingness to learn

Job description

Apply now Job no: 562369
Work type: Full time
Site: Willesden
Categories: Autocentre Colleagues
Location: Greater London
Salary: Up to £27,936.48 per annum
Business Area: Universal Tyres Commercial

• Up to £27,936.48 per annum
• Uniform & PPE provided
• Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00

Are you an experienced Administrator or Coordinator looking to advance your career? If so, then look no further - apply today to the UK’s largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme!

• Generate accurate invoices from completed Job Sheets, following customer Service Level Agreements
• Welcome walk-in customers and provide helpful, friendly service every time
• Check Job Sheets for accuracy and completion, chasing up any missing information
• Support the Site Manager and wider team in achieving sales, profit, and service targets
• Log and assign customer call-outs to Technicians using their tablets
• Order consumables in line with policies and health & safety standards
• Answer telephone calls promptly and professionally, delivering a high level of customer service

Halfords Commercial Fleet Services (HCFS) is the UK's largest Commercial Vehicle Tyre service provider. As part of the Halfords Group, HCFS was formed by acquiring three large entities: Lodge, McConechys, and Universal, alongside some previous independent tyre management services enabling us to offer nationwide coverage for our customers.

Benefits Include:

• Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream - access up to 30% of your salary in advance
• Join the Share save scheme with a 20% discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Skills & Experience:

• Great customer service skills with experience in a customer-facing role
• Comfortable working towards set goals and targets
• Experience working with IT systems and computer-based ordering systems
• Strong attention to detail and numeracy skills
• Open to learning and taking on new training or initiatives

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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