Department Clerk/Administration Assistant

Wrightington, Wigan & Leigh NHS Foundation Trust; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional NHS foundation trust is seeking a Ward Clerk/Administration Assistant to provide clerical support to the Midwifery Team. The role involves effective communication, maintaining patient records, and liaising with patients and other teams. Candidates should be skilled in general clerical tasks and confidentiality management while contributing to a supportive healthcare environment. This is a 37.5-hour per week position, working Monday to Friday.

Qualifications

• Ability to communicate effectively in verbal and written forms.
• Experience in general clerical assistance tasks.
• Capability to maintain confidentiality while handling sensitive information.

Responsibilities

• Provide clerical assistance to the Midwifery Team.
• Act as the first point of contact for communications.
• Maintain and prepare patient records accurately.
• Liaise with patients and multidisciplinary teams.

Skills

Effective communication

Clerical skills

Confidentiality

Data collection

Team collaboration

Job description

Overview

The Ward Clerk/Administration Assistant is responsible for participating as part of the Midwifery Team, providing general clerical assistance as determined by the Ward/Departmental Manager. This is a 37.5‑hour per week position working Monday to Friday.

Responsibilities

• Participate as part of the Midwifery Team providing general clerical assistance as determined by the Ward/Departmental Manager.
• Demonstrate effective verbal, written and electronic communications: receive and pass on clear messages to the midwifery team and seek assistance when required.
• Act as the first point of contact for the midwifery team, dealing appropriately with all communications and tasks allocated, including sensitive issues, while maintaining confidentiality at all times.
• Liaise with patients, relatives and visitors to provide directions and information as required, and obtain appropriate support from the Multidisciplinary Team.
• Maintain and photocopy records, prepare forms and make appointments as requested, including organising transport arrangements and ensuring that the information given is accurate and up to date.
• Prepare and check patient’s records, complete the relevant documentation as instructed, file reports and store them in the correct place.
• Liaise with the Multidisciplinary Team to assist in chasing up procedures.
• Request and obtain investigation reports, informing staff of the results.
• Receive and process mail and specimens, deliver them to the correct place and carry out errands between departments.
• Maintain stationery stock levels, including ordering, receiving and checking deliveries for accuracy and reporting discrepancies.
• Deal with enquiries and direct them appropriately to the most suitable person or location.
• Establish and maintain an effective filing system.
• Maintain spreadsheets for accurate data collection.
• Monitor and action mailboxes as appropriate.
• Keep informed of the latest Trust news and events; you can follow us on Twitter, Facebook, Instagram and LinkedIn.

Working for our organisation

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff, believing that "happy staff, makes for happy patients". We have a recognised track record in staff engagement and living our values. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

On‑Call

Please note that some roles may require you to participate in an on‑call rota, if the role is predominantly operational.

Continuous Service

WWL has signed up to the Greater Manchester Continuous Service Commitment and will recognise your continuous or "unbroken" service in any Greater Manchester Local Authority or NHS organisation, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service‑related benefits.