Dental Practice Manager

Howard Finley Care Ltd; West Malling; On-site; GBP 35,000 - 45,000; Full time

Job summary

A dental practice in West Malling is seeking a Manager to oversee daily operations. Responsibilities include managing staff, ensuring compliance with regulations, and monitoring financial performance. The ideal candidate will drive improvements in patient satisfaction and practice efficiency, making a significant impact on the team's success. Salary is negotiable based on experience.

Responsibilities

• Oversee the daily operations of the dental practice.
• Manage and support clinical and non-clinical staff.
• Ensure compliance with regulatory bodies.
• Monitor financial performance and budgets.
• Handle patient queries and complaints.
• Maintain stock control of dental materials.
• Manage appointment scheduling.
• Drive improvements in patient experience.
• Organise staff meetings and promote culture.
• Report KPIs and support strategic planning.

Job description

Overview

Location: West Malling

Salary: £35,000-£45,000 per annum (To Be Negotiated & dependant on experience/how the interview goes)

Responsibilities

• Oversee the daily operations of the dental practice to ensure smooth and efficient service delivery.
• Manage and support clinical and non-clinical staff, including rotas, recruitment, training, and performance reviews.
• Ensure full compliance with all regulatory bodies (e.g. CQC, GDC, Health & Safety) and maintain up-to-date policies and procedures.
• Monitor financial performance, including budgets, cost control, and revenue targets.
• Handle patient queries, feedback, and complaints professionally to ensure high levels of satisfaction.
• Maintain stock control and order dental materials and supplies as needed.
• Ensure effective diary management and appointment scheduling to optimise productivity.
• Drive improvements in patient experience, team engagement, and overall practice efficiency.
• Organise staff meetings and promote a positive, collaborative workplace culture.
• Report key performance indicators (KPIs) and support strategic planning and growth initiatives.