Dental Patient Coordinator

Riccobene Associates Family Dentistry; Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dental office in Oxford is seeking a full-time Patient Coordinator. You will be responsible for scheduling appointments, greeting patients, and managing patient data. Ideal candidates should possess strong communication skills and attention to detail. Benefits include health and dental insurance, paid time off, and a competitive salary.

Benefits

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be present by 7:45 am as clinic opens at 8:00 am.
• Flexibility to be accessible before and after hours based on business need.
• Strong computer skills required.
• Ability to work in a fast-paced environment.

Responsibilities

• Schedule new appointments and communicate with patients.
• Manage patient check-ins and check-outs.
• Collect co-payments and balance registers.
• Provide exceptional customer service in person and via telephone.

Skills

Strong communication skills

Attention to detail

Organization skills

Customer service

Education

High School Diploma or higher

Tools

Eaglesoft

Denticon

Job description

Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator in our Oxford Office.

Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.

S- Sincerity (passion & excellence in everything we do)
M- Mastery of skills with on-the-job training
I- Integrity (doing the right thing all the time)
L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice)
E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).

#ChangingLivesOneSmileAtATime

Position Summary

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

Key Competencies

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

Essential Requirements

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance