Demand Responsive Transport (DRT) Driver

SHROPSHIRE COUNCIL; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Shrewsbury is seeking a dedicated Demand Responsive Transport (DRT) Driver to provide exceptional public transport services. The ideal candidate will have a valid PCV licence, experience in a similar role, and strong customer service skills. This part-time position involves 20 hours a week, offering generous leave and various employee benefits including flexible working options and professional development opportunities. Join a supportive team making a difference in the community.

Benefits

Generous annual leave

Retail discounts

Employer contribution to Pension Scheme

Flexible working opportunities

Access to counselling services

Qualifications

• Valid PCV Cat D or Cat D1 licence (Cat D1 (101) will also be considered).
• Experience in a similar driving role.
• Comfortable using a smartphone and everyday technology.
• Ability to assist passengers with the Connect On-Demand app.

Responsibilities

• Deliver safe, comfortable journeys using the Connect On-Demand system.
• Assist passengers with using the Connect On-Demand app.
• Provide friendly customer support for potentially elderly or disabled passengers.
• Contribute to a positive service culture as part of a close-knit team.

Skills

Customer-focused

Confident with technology

Team player

Education

Valid PCV Cat D or Cat D1 licence

Experience in a similar driving role

Job description

Overview

We are seeking a dedicated Demand Responsive Transport (DRT) Driver to join Shropshire Council's Passenger Transport Group and provide exceptional public transport services. We are looking for a confident, customer-focused driver who enjoys helping people and takes pride in delivering a high-quality service. You should be polite, friendly, and supportive, with experience in a similar driving role and a valid PCV Cat D or Cat D1 licence (Cat D1 (101) will also be considered). As Connect On-Demand uses smart mobile technology to manage bookings and routing, you\'ll be comfortable using a smartphone as part of your daily work. You may also need to assist passengers in using the Connect On-Demand app or help them understand how the service works. You don\'t need to be an expert – just confident with everyday technology. Full training will be provided. We\'re a small, close-knit team looking for someone who values teamwork, brings a positive attitude, and enjoys engaging with the community. If you like variety in your day, enjoy meeting new people, and want to be part of an innovative service that\'s helping residents stay connected, we\'d love to hear from you.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. Connect On-Demand is Shropshire Council\'s flexible, bookable public transport service designed to help residents, particularly in rural and hard-to-reach areas, access essential services, work, education, shopping, and social opportunities. Since launching in December 2023, the service has grown rapidly, providing thousands of journeys and becoming a vital lifeline for many communities who previously had limited or no access to public transport. As a Demand Responsive Transport (DRT) Driver, you will be an important part of this innovative service. Unlike traditional fixed-route buses, Connect On-Demand uses smart routing technology to match customer bookings with vehicles in real time, meaning no two days are the same. You\'ll deliver safe, comfortable and reliable journeys using our modern fleet, while supporting customers who may be elderly, isolated, disabled, or simply needing a more flexible alternative to conventional bus travel. This role is much more than driving — it\'s about providing a friendly face, offering reassurance, helping people stay connected, and being part of a service that continues to transform how transport works across Shropshire. You\'ll join a small, supportive team that is passionate about delivering excellent customer care and shaping the future of community mobility.

Responsibilities

• Deliver safe, comfortable and reliable journeys using the Connect On-Demand system and modern fleet.
• Assist passengers with using the Connect On-Demand app or understanding how the service works.
• Provide a friendly, professional customer experience and support targeted to potentially elderly, isolated, or disabled passengers.
• Operate as part of a small, close-knit team and contribute to a positive service culture.

Qualifications

• Valid PCV Cat D or Cat D1 licence (Cat D1 (101) will also be considered).
• Experience in a similar driving role.
• Comfortable using a smartphone and everyday technology as part of daily work.
• Ability to assist passengers with the Connect On-Demand app and explain how the service works.

Working Hours & Benefits

This part-time role involves 20 hours per week on a rota basis, with shifts between 7am and 7pm, Monday to Saturday. We value our employees and offer staff rewards and opportunities for personal development, apprenticeships and career progression including:

• Generous annual leave commencing at 28 days increasing with service to 33 days (pro rata for part time) with additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary sacrifice schemes (cars, bikes, AVCs).
• Employer contribution Pension Scheme Shropshire County Pension Fund.
• Supportive carers and parental policies (maternity, paternity, adoption leave, special leave).
• Many opportunities for flexible and agile working; hybrid model of working to promote flexibility around personal and family commitments.
• Access to counselling and occupational health services.
• Staff networks.