Demand Planning Lead – Hybrid WFM & Helpdesk Strategy

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An investment management firm in Bristol is seeking a Demand Planning Lead to oversee workforce management for Helpdesk operations. This permanent, full-time position entails implementing forecasts, conducting detailed analyses, and maintaining capacity plans. The ideal candidate will have a strong background in data-driven analysis, workforce methodology, and effective communication. The firm offers hybrid working options and a comprehensive benefits package including a pension scheme, private medical insurance, and a discretionary annual bonus.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11%

Private medical insurance

Gym memberships and wellbeing apps

In-house barista service

Qualifications

• Experience in contact centre management in a data-driven analyst role.
• Demonstrable working knowledge of workforce staffing methodology strategies.
• Excellent attention to detail and numerical ability.
• Demonstrable Excel skills and statistical modelling experience.

Responsibilities

• Implement plans for Helpdesk focusing on supply and demand components.
• Conduct 'planned vs actual' analysis to improve forecasting accuracy.
• Maintain the helpdesk capacity plan to meet resource needs.
• Track actual recruitment vs planned and attrition levels.

Skills

Data-driven analysis

Workforce staffing methodology

Effective communication

Attention to detail

Excel skills

Solution-focused mindset

Organizational skills

Job description

An investment management firm in Bristol is seeking a Demand Planning Lead to oversee workforce management for Helpdesk operations. This permanent, full-time position entails implementing forecasts, conducting detailed analyses, and maintaining capacity plans. The ideal candidate will have a strong background in data-driven analysis, workforce methodology, and effective communication. The firm offers hybrid working options and a comprehensive benefits package including a pension scheme, private medical insurance, and a discretionary annual bonus.