Delivery Team Manager - Erith CFC

Tesco; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading supermarket retailer in Greater London seeks a team leader to oversee outstanding people routines and ensure excellent customer service. The ideal candidate will be engaged in team development, lead a service culture, and communicate effectively with colleagues. This role emphasizes flexibility, relationship-building, and managing a safe and compliant environment. The company offers comprehensive benefits including holidays, flexible working, and well-being resources.

Benefits

20 days holiday plus personal day

10% discount for employees

Access to wellbeing services

Life cover and pension contributions

Uniform provided

Qualifications

• Ability to work together across departments.
• Skill in building relationships with customers and colleagues.
• Flexibility in decision-making and handling change.

Responsibilities

• Listening to customers and acting on their feedback.
• Engaging the team to deliver the best availability for customers.
• Leading a service culture in the department.

Skills

Flexibility

Relationship Building

Customer Engagement

Energy Management

Problem-Solving

Job description

Tesco UK • London • Permanent • Apply by 11-Jan-2026

Availability Window

Days From time To time Sun 05:00:00 00:00:00 Mon 05:00:00 00:00:00 Tue 05:00:00 00:00:00 Wed 05:00:00 00:00:00 Thu 05:00:00 00:00:00 Fri 05:00:00 00:00:00 Sat 05:00:00 00:00:00

• Deliver outstanding people routines for my team
• Develop my team's skills and continually review their capability and performance
• Create a culture where we get the basics right all the time
• Know my colleagues and how they feel about working for me and for Tesco
• Develop great colleagues for today and leaders for tomorrow
• Communicate purpose, plan and progress

What is in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren't limited to:

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award‑winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life's moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

You will be responsible for

• Listening to Customers and acting on their feedback
• Engaging my team to deliver the best availability for customers throughout the day
• Delivering a great shopping trip for customers every day
• Deliver and sustain great standards to be proud of
• Encouraging my team to be passionate about products.
• Leading the service culture in my department
• Protecting our brand by delivering legal compliance through our teams
• Actively control costs on my department and deliver my budgets
• Consider safety in all I do so every colleague and every customer gets home safe everyday
• Work with the business to grow sales:
• Engage my team to participate in bringing benefits to the local community
• Be a professional business manager

You will need

• Working together across my Centre and across Fulfilment to achieve shared success
• Building strong relationships with customers and colleagues.
• Being flexible in the way you think, make decisions and handle change.
• Knowing your own sources of energy and keeping yourself fit for life.
• Always looking for ideas and opportunities to build a better Tesco.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.

We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life‑changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

We can only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here.

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com