Delivery Managers

Ministry of Justice; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A government agency in Manchester seeks an Operations Manager to oversee the Civil Justice Centre. This role involves leading a team to ensure efficient operations, enhancing service delivery, and maintaining strong relationships with stakeholders. Applicants should have experience in customer-focused environments and be familiar with compliance standards. The position offers full-time or part-time arrangements with family-friendly policies, including flexible working options.

Benefits

Family Friendly policies

Flexible benefits and discounts

Paid parental leave

Free annual sight tests

Qualifications

• Experience in managing customer-facing services in a process-driven environment.
• Familiarity with compliance, Health and Safety regulations, and IT standards.

Responsibilities

• Ensure smooth operation of the Manchester Civil Justice Centre.
• Lead the team and support management in meeting operational goals.
• Maintain relationships with judiciary and service users.

Job description

Responsibilities

Manchester Civil Justice Centre sits within HMCTS' NW region in the Greater Manchester cluster, led by our Cluster Manager, supported by the Operations Manager and Court Delivery Managers. You are responsible for the smooth running of Manchester Civil Justice Centre – Civil jurisdiction, leading your team and supporting your Cluster Manager and Cluster Operations Manager to meet operational needs, deliver cluster performance objectives and provide a consistent and customer‑focused service. You maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You are familiar with process‑ and compliance‑driven work environments and constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identify and escalating any Court facilities issues to HMCTS Estates teams. This role is customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ's Flexible Working policy. Applications for part‑time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week over 4 days

Benefits

• A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.