Delivery Manager - Service

CO-OP; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading retail organization in Manchester is seeking a Delivery Manager to enhance service quality across Business Services. This role involves collaborating with teams to implement new services, ensuring smooth transitions, and maintaining standards. The ideal candidate has experience in service management and can build constructive relationships. Competitive salary and benefits package including discounts, bonus, and private healthcare are offered.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Private healthcare

Subsidised onsite gym

Coaching and training for career development

Wagestream app access

Qualifications

• Experience in business services or shared services environments.
• Service management experience.
• Proven ability to manage and improve services.

Responsibilities

• Work with teams to spot activities that could move into CBS.
• Plan and manage the smooth transition of new services into CBS.
• Build strong relationships with teams taking on new services.
• Ensure service standards are clear and consistent.
• Work with service leads to design and deliver services.

Skills

Experience in business services or shared services environments

Service management experience

Proven ability to manage and improve services

Relationship building

Risk management

Problem-solving

Job description

Overview

We're looking for a Delivery Manager who's passionate about great service - someone who can help us shape, grow and improve the way we work across Co-op Business Services (CBS). CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. As a Delivery Manager, you'll play a key role in helping us bring new services into CBS, making sure they're set up in the right way, work well for our teams, and meet the needs of the wider business. You'll work closely with colleagues across Co-op to spot opportunities, reduce duplication, and make things simpler and more cost-effective. If you're ready to help us shape brilliant services and make everyday work better for our colleagues and communities, we'd love to hear from you.

Responsibilities

• Work with teams across Co-op to spot activities that could move into CBS, helping us streamline how we work and reduce costs
• Plan and manage the smooth transition of new services into CBS - making sure risks are understood and managed, and that everything's set up properly
• Build strong relationships with teams taking on new services, and help embed new ways of working using our service framework
• Make sure service standards are clear, consistent and well-reported - and help share best practice across the team
• Work with service leads and managers to design and deliver services that meet business needs and feel seamless to the people using them
• Get to know our business inside out - understanding different teams' needs and making sure our service designs work now and in the future
• Build honest, constructive relationships with partners and leaders across Co-op, helping us work as one team and spot opportunities to simplify and improve
• Create clear plans for teams handing over services and those taking them on, so everyone knows what to expect
• Role model inclusive, collaborative behaviour and support others to learn and grow
• Have experience working in business services or shared services environments
• Have service management experience
• Know what it takes to manage and improve services
• Are great at building relationships and working with different teams
• Can spot risks early and know how to tackle them
• Are confident making decisions and prioritising work
• Enjoy solving problems and finding better ways of doing things
• Love working with others and bringing people together to get things done

Qualifications

• Experience in business services or shared services environments
• Service management experience
• Proven ability to manage and improve services

Benefits

• Competitive salary and great benefits package including 30% off Co-op branded products in our food stores (and other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Private healthcare
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app - giving you access to a percentage of your pay as you earn

Diversity and Inclusion

Building a diverse environment We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.