Defence IT Service Delivery Lead | Secure Operations

National Composites Centre; England; Hybrid; GBP 54,000 - 68,000; Full time

Job summary

A leading defence innovation organization based in Bristol is looking for a Service Delivery Manager to lead the IT Secure Operations team. The role involves improving service delivery processes, managing budgets, and ensuring security compliance. Candidates should have a minimum of three years in a similar role, strong IT knowledge, and leadership skills. A high-level government security clearance is required. The position is primarily on-site with limited hybrid working options.

Benefits

12.5% employer pension contribution

Private medical insurance

Qualifications

• 3+ years of experience as a Service Delivery Manager or similar role.
• Strong IT knowledge from a career leading to Service Delivery Management.
• Proven experience in team management and building.

Responsibilities

• Build and lead the IT Secure Operations delivery team.
• Improve service support and delivery processes aligning with ITIL.
• Manage the IT Secure Operations budget and incident processes.

Skills

Service Delivery Management

ITIL v4 Foundation

Communication skills

Team leadership

Vendor management

Regulatory compliance awareness

Tools

Microsoft environments

Job description

A leading defence innovation organization based in Bristol is looking for a Service Delivery Manager to lead the IT Secure Operations team. The role involves improving service delivery processes, managing budgets, and ensuring security compliance. Candidates should have a minimum of three years in a similar role, strong IT knowledge, and leadership skills. A high-level government security clearance is required. The position is primarily on-site with limited hybrid working options.