Debt Recovery & Customer Collections Specialist

Switch2 Energy Limited; Baildon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A utilities service provider in the UK seeks a Customer Collections Representative to handle overdue debts and ensure timely payments. Candidates must excel in communication and conflict management while demonstrating empathy. Responsibilities include managing debt levels, negotiating service disconnections, and working with a team to support customer accounts. A proactive approach and willingness to learn are essential, along with proficiency in Microsoft Office and social media platforms.

Qualifications

• Experience in credit control and/or debt recovery is ideal.
• Ability to listen and display empathy.
• Willingness to learn and focus on customer solutions.

Responsibilities

• Manage allocated list of DR sites to minimize debt levels.
• Negotiate disconnection or reconnection of services.
• Issue Aged Debt Reports to clients.
• Collate debt information and provide updates.
• Support the Billing/Customer Services Team as needed.

Skills

Excellent communication and writing skills

Ability to manage conflict

Negotiation skills

Pro-Active attitude

Motivated by hitting targets

Genuine passion to help people

Tools

Microsoft office suite

Social media platforms

Job description

A utilities service provider in the UK seeks a Customer Collections Representative to handle overdue debts and ensure timely payments. Candidates must excel in communication and conflict management while demonstrating empathy. Responsibilities include managing debt levels, negotiating service disconnections, and working with a team to support customer accounts. A proactive approach and willingness to learn are essential, along with proficiency in Microsoft Office and social media platforms.