DayHawk Administrator (Weekends)

Medica Group; Hastings; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading teleradiology provider is seeking a part-time DayHawk Call Operator in Hastings. This remote role, requiring in-office presence every 8-9 weeks, involves effective communication with healthcare personnel and monitoring systems. Candidates should have a strong customer service background and excellent administration skills. The company promotes work-life balance and offers benefits such as access to mental health support and an annual bonus. Join an inclusive culture dedicated to development and support for all employees.

Benefits

Flexible and remote working

Company culture that promotes work-life balance

Commitment to continued learning and development

Access to mental health support

Annual Bonus

Group Life Assurance

Pension

Social events

Qualifications

• Experience of working in an office environment.
• Good knowledge of office-based systems.
• Comfortable working in a fast-paced office environment.

Responsibilities

• Communicating professionally and effectively with radiographers, reporters and referrers.
• Monitoring notification systems and tools, taking action based upon observations.
• Support the team leader in safeguarding reporting resources.
• Participate in regular individual and team development meetings.
• Work closely with the technical team to resolve reporting workflow issues.
• Document all shift-related information including summaries and breached exams.

Skills

Customer Service experience

Strong written and verbal communication skills

Strong administration skills

IT literacy

High level of accuracy and attention to detail

Job description

Job Role

This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.

In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery Nighthawk team working in a fast-paced environment.

DayHawk Call Operator key responsibilities

Communicating professionally and effectively with radiographers, reporters and referrers.

Monitoring notification systems and tools, taking action based upon observations.

Support the team leader in safeguarding reporting resources.

Participate in regular individual and team development meetings.

Work closely with the technical team to resolve reporting workflow issues.

Understand and take ownership of shift‑specific tasks and assist team members when needed.

Diffuse and when required, escalates client complaints through appropriate channels.

Document all shift‑related information including summaries and breached exams.

Adhere to and maintain knowledge of Medica accreditation standards.

Who we are

Medica is the UK’s largest teleradiology provider who provides services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.

We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.

We celebrate difference and encourage everyone to be themselves at work. Join us today.

Job Requirements

Experience of working in an office environment.

Good knowledge of office-based systems.

Customer Service experience.

Strong written and verbal communication skills.

Strong administration skills and IT literacy.

Comfortable working in a fast‑paced office environment.

High level of accuracy and attention to detail.

Core Benefits for you

Flexible and remote working.

A company culture that promotes work‑life balance.

Commitment from employers to continued learning and development.

Access to mental health support.

Annual Bonus.

Pro‑rota holiday entitlement.

Group Life Assurance.

Pension.

Social events.

Sick pay

We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.

Employment Details

Salary: 13.13 an hour (FTE 25616)

Hours: 8 Hours Per Week

Shifts Available: 8:30 am – 5 pm, Saturday and Sunday shifts.

Mode: Remote with work in office (Hastings East Sussex) every 8/9 weeks.

Employment Type: Part‑Time

Vacancy: 1