Day Shift Control Room Team Lead — Leadership & Training

Arc Monitoring; Filton; On-site; GBP 27,000 - 33,000; Full time

Job summary

A leading alarm monitoring company in the UK is seeking a Control Room Team Leader for its daytime shifts. This key leadership position involves managing day-to-day operations, supporting a team of operators, and ensuring high-quality service delivery. The ideal candidate will possess proven leadership experience and strong communication skills, along with a focus on customer service. The role includes managing risks and delegating tasks to create a productive environment. Competitive salary and development opportunities are offered.

Benefits

Training and development programmes

Support for professional qualifications

Competitive salary

Generous leave allowance

Company pension scheme

Medicash health plan

Company parking

Wellbeing support

Employee discount scheme

Qualifications

• Proven leadership experience in a similar environment.
• Strong written and verbal communication skills.
• High attention to detail and customer service focus.
• Flexibility to work across a rotating 7-day shift pattern.

Responsibilities

• Manage day-to-day control room activities.
• Communicate goals and objectives to the team.
• Support training and development plans.
• Delegate tasks and create a productive work environment.
• Monitor CCTV, handle calls and alarms as part of daily operations.
• Identify operational risks and areas for improvement.

Skills

Leadership experience

Communication skills

Interpersonal skills

Attention to detail

Conflict resolution

Computer applications

Training experience

Flexibility

Job description

A leading alarm monitoring company in the UK is seeking a Control Room Team Leader for its daytime shifts. This key leadership position involves managing day-to-day operations, supporting a team of operators, and ensuring high-quality service delivery. The ideal candidate will possess proven leadership experience and strong communication skills, along with a focus on customer service. The role includes managing risks and delegating tasks to create a productive environment. Competitive salary and development opportunities are offered.