Day Concierge

Single Homeless Project; Lewisham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading homelessness charity in Lewisham seeks dedicated Day Concierges to create a welcoming and organized environment for residents and visitors. You will manage calls, oversee rotas, and coordinate maintenance requests, ensuring smooth operations in the service. This role is vital for making a positive impact on the lives of homeless individuals in London. With a focus on team spirit and support, you will develop skills and experience while contributing to a compassionate mission.

Benefits

Invaluable hands-on experience

Expert training

Career development opportunities

Qualifications

• Excellent customer service and support skills.
• Ability to manage administrative tasks with precision.
• Strong motivational skills to assist those experiencing homelessness.

Responsibilities

• Ensure smooth operations by managing calls, appointments, and admin tasks.
• Provide a welcoming presence for residents and visitors.
• Support the Duty Worker in daily tasks and maintenance requests.

Skills

Organisational skills

Communication skills

Customer service skills

Problem-solving

Job description

If you're someone who thrives on being at the heart of things - keeping people connected, places running smoothly and clients feeling welcome - then this could be the perfect opportunity for you. We're looking for two Day Concierges to join our Lewisham service, a dynamic cluster of properties providing safe accommodation and tailored support to homeless Londoners. This is more than just a front-of-house role; it's about creating a calm, organised and positive environment where people can begin to rebuild their lives.

Based across our hub offices in Brockley and New Cross, you'll be the first friendly face our residents, visitors and partners meet each day. Working closely with the Duty Worker, you'll help ensure everything behind the scenes runs seamlessly - from managing calls and appointments to overseeing rotas, supplies and maintenance requests. You'll play a vital role in keeping the service connected, informed and responsive, helping residents feel secure and staff stay supported. Your eye for detail, ability to juggle tasks and natural people skills will make you the steady presence that keeps things on track.

You don't need previous experience in the homelessness sector to join us - just great organisational skills, confidence in communication and a genuine passion to make a difference. In return, you'll gain invaluable hands‑on experience, expert training and the chance to develop your career in one of London's leading homelessness charities. At Single Homeless Project (SHP), many of our managers and senior staff began in entry‑level roles just like this one. So, if you're ready to play an essential part in helping people move forward and want a role where your efforts truly matter, this is your chance to start that journey.

Positions available: 1x 30 hrs (Monday-Thursday), and 1 X 22.5 hrs (Friday-Sunday) 8:30am to 4:30pm.

About you:

• Bring warmth, professionalism and excellent customer service to every interaction.
• Are highly organised and confident in managing day-to-day tasks and admin with care and precision.
• Have a genuine drive to help people experiencing homelessness create lasting, positive change.
• Stay calm, flexible and solution-focused when faced with challenges, learning and adapting along the way.
• Think creatively and bring fresh ideas to how you work, always looking for better ways to make an impact.

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need.

Important info:

• Closing Date: Sunday 7th December at midnight
• Interview Date: Wednesday 17th and Thursday 18th December online via Microsoft Teams
• Interview includes a second round of interviews for progressed candidates in service in Lewisham.
• This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
• Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.