Data Centre Technician, Operations, IT & Support Engineering

Amazon; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cloud services provider in Swindon is seeking a Data Centre Technician to maintain system reliability, troubleshoot complex technical issues, and ensure compliance with safety standards. The role includes collaborating with a diverse team, managing trouble tickets, and participating in project management initiatives. Candidates should have experience with Linux and computer networking, as well as the ability to lift heavy equipment. This position requires 24/7 coverage and may involve travel.

Qualifications

• Experience in computer networking required.
• Working knowledge of Linux operating systems essential.
• Ability to lift and manage equipment up to 40 pounds.
• Experience with troubleshooting and repairing hardware.

Responsibilities

• Ensure high availability by prioritizing and resolving support tickets.
• Handle Linux server issues and escalate technical problems as needed.
• Participate in data center operations and assist in managing network issues.

Skills

Computer networking

Linux operating systems

Equipment lifting

Hardware troubleshooting

Job description

Data Centre Technician, Operations, IT, & Support Engineering

Job ID: 3171395 | Amazon Data Services UK Limited

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centres and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.

24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.

Key job responsibilities

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
• Escalation point and technical troubleshooter for all Systems and problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical

• Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations

• Meet 24x7 On-Call requirements and response during shift rotations
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Amazons Security Best Practices
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency

Project Management

• Participate in and deliver on a number of high impact small to mid-scale projects
• Participate in team meetings for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure

Mentoring

• Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Basic Qualifications

• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

Preferred Qualifications

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.