Data Centre Engineer — Uptime & Infrastructure Specialist

Claranet; Hoddesdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT service provider in the UK is looking for a Data Centre Engineer responsible for managing hardware lifecycles, providing support to customers, and maintaining high service standards. The ideal candidate will have a full UK manual driving license and exceptional customer service skills, along with the ability to troubleshoot hardware faults. This position offers a comprehensive benefits package, including a pension scheme and enhanced annual leave.

Benefits

Pension Scheme

Comprehensive Healthcare Coverage

Discounted Gym Memberships

Personalised Wellbeing Support

Enhanced Annual Leave

Continuous Learning & Development

Qualifications

• Demonstrable passion for delivering exceptional customer service.
• Ability to follow complex instructions for unfamiliar tasks.
• Enthusiastic and highly motivated.

Responsibilities

• Troubleshooting and repair of hardware faults.
• Installation and decommission of managed equipment.
• Perform routine maintenance on server and network equipment.
• Provide timely updates on incidents to customers.
• Documentation of Data Centre equipment and service configuration.

Skills

Full UK manual driving licence

Exceptional customer service

Problem-solving skills

Ability to create and maintain documentation

Excellent communication skills

Ability to work under pressure

Job description

A leading IT service provider in the UK is looking for a Data Centre Engineer responsible for managing hardware lifecycles, providing support to customers, and maintaining high service standards. The ideal candidate will have a full UK manual driving license and exceptional customer service skills, along with the ability to troubleshoot hardware faults. This position offers a comprehensive benefits package, including a pension scheme and enhanced annual leave.